Jenny Lee Pabilona

About Me A somebody who is very positive, a hardworking and resilient so I can deal in difficult scenarios as when required I am always followed rules and procedures. I would also describe myself who is fast learner in everything that is new to me. Education JENNY LEE PABILONA Elementary- Mabini Elementary School Skills Secondary- Customer Service Mabini National High School Customer Support College Appointment Setting 2022-PRESENT Calendar Management University of Tagum College Email Management Work Experience Generating Leads Tools Slack Hubspot Squarespace Calendly Aircall Dialpad Hubstaff Zoom Clock it Whatsapp Customer Support Representative Earth Tech Spa November 2023 - December 2024 Answering inbound calls from patients who wanted to set appointment with the Aesthetician. Collecting information such as patient details, mode of payment, purpose of visit. Up-sell services that the patient needed and wanted for the next session Confirming appointments and sending reminders via call and text before the visit date. Rescheduling patient to available dates if slots are fully booked Customer Service Representative Bayshore Dental Studio January 2022 -September 2023 Google Sheet Answering inbound calls from patients who wanted to scheduled a Quickbooks pick up and want to send cases to the lab. Vonage Follow up and collecting payment for past due balance. Viirtue Web Phone Sending emails to the patient for the updates on their cases. Bria Linkedin etc.. Outbound call for retentions Sending fulfillments for the patients needs, supplies for their office. Cold-Caller Healthy Technology Solution June 2021 - January 2022 Making outbound calls for possible clients/company who wants to avail IT services. Collecting information such as computer details and previous IT services. Setting appointment/meeting with our CEO to discuss further details or to close deal.