Jenny Lee Pabilona

I'm dedicated and detail-oriented Virtual Assistant with 3 years of experience in customer service support. Proven ability to enhance customer satisfaction and streamline operations through effective communication and problem-solving skills. Proficient in various customer service tools and platforms, with a strong commitment to delivering exceptional service.

• Exceptional Communication: Strong verbal and written communication skills, enabling clear and effective interactions with customers and team members.
• Customer-Centric Approach: Passionate about providing an outstanding customer experience, ensuring satisfaction and loyalty.
• Technical Proficiency: Competent in using customer service software such as Zendesk, Freshdesk, and CRM systems like Salesforce to manage customer inquiries and data.
• Time Management: Proven ability to prioritize tasks and manage multiple customer requests simultaneously, ensuring timely resolutions.
• Problem Solving: Skilled at identifying issues and implementing effective solutions to enhance customer experiences.
• Adaptability: Quick to learn new technologies and processes, adapting to changing business needs and customer demands.

Technical Proficiency

• Microsoft Office Suite: Proficient in Word, Excel, and PowerPoint for creating documents, managing data, and developing presentations.
• Accounting Software: Experienced with QuickBooks for managing invoices, payroll, and financial reports.
• Customer Service Tools: Competent in using Zendesk, Freshdesk, and CRM systems like Salesforce to manage customer inquiries and data.
• Calendar Management: Skilled in scheduling and organizing appointments using Google Calendar and Microsoft Outlook.
• Email Management:
• Organizing inboxes, filtering spam, and prioritizing important messages
• Drafting and responding to emails on behalf of clients.