Jenny Joyce Mendoza

Jenny Joyce Mendoza EDUCATION WORK EXPERIENCE Diploma in Bachelor’s of Science in Nursing at Our Lady of Fatima University, 2007 High School Diploma at Bagumbong High School, 2002 Medical Safety Reviewer (Senior back office support representative) Telus Digital, August 2022 - February 2026 ●​ Review and evaluate adverse event reports, Elementary Certificate at Urduja Elementary School, medical records, and safety data for 1998 completeness, accuracy, and consistency. OTHER KNOWLEDGE • Training in Basic Life Support, 2022 ●​ Perform case processing, including data entry and coding of medical information using standardized medical dictionaries (e.g., MedDRA) ●​ Assess seriousness, expectedness, and causality • Documentation and knowledge in Zendesk, Bliss, of reported adverse events based on established Veeva and Salesforce. guidelines. LANGUAGES Customer Service Representative (E-mail and chat support) Tagalog Buy it Direct - UK, December 2021 - July 2022 English CONTACT ●​ Manage and resolve customer concerns through email/chat. ●​ Provide troubleshooting steps to resolve technical issues. - North Olympus Subdivision Quezon City, Philippines Customer Service Representative (E-mail support) Telus Digital, September 2015 - March 2018 ●​ Responded to customer inquiries via email in a timely, professional, and empathetic manner. ●​ Maintained high standards of written communication, ensuring clarity, proper grammar, and professionalism. ●​ ●​ Managed multiple email queues while meeting service level agreements (SLAs) and productivity targets. School Nurse Newton International Academy, Barwa City, Doha, Qatar September 2013 - June 2015 ●​ Provided primary healthcare services to students and school personnel, including assessment, first aid, and basic treatment. ●​ Maintained accurate and confidential student health records in compliance with data privacy regulations. ●​ Coordinated with parents, teachers, and healthcare providers regarding students’ health concerns and follow-up care.​ ●​ Provided health education on hygiene, nutrition, disease prevention, and wellness promotion.​ ●​ Assisted in infection control measures and monitored communicable diseases within the school community.​ ●​ Ensured compliance with school health policies and local health regulations.​ ●​ Participated in school safety planning and disaster preparedness programs.