Jenny Joyce Mendoza

I am a Philippine-registered nurse with a well-rounded professional background that combines clinical practice, medical safety operations, and customer service support. With nearly ten years of cumulative experience across healthcare and corporate environments, I have developed a strong foundation in patient care, medical documentation, quality assurance, and client communication.

I served as a School Nurse for two years, where I was responsible for providing primary healthcare services to students and staff, conducting health assessments, managing medical records, and responding to emergencies. This role strengthened my clinical judgment, organizational skills, and ability to remain calm and decisive in high-pressure situations. It also enhanced my communication skills, as I regularly coordinated with parents, teachers, and healthcare providers to ensure the well-being of students.

In addition to my clinical experience, I have four years of experience as a Customer Service Representative handling email support and chat. This role enhanced my written communication skills, problem-solving abilities, and commitment to delivering excellent customer experience. I learned to address concerns professionally, manage multiple inquiries efficiently, and maintain a high level of empathy and service quality.

Furthermore, I worked for almost four years in a back-office setting as a Senior Medical Safety Reviewer. In this role, I handled medical case processing, reviewed safety data, ensured accuracy of documentation, and adhered strictly to compliance standards and regulatory guidelines. This experience sharpened my analytical thinking, attention to detail, and ability to manage confidential information with integrity. It also allowed me to develop proficiency in working independently while meeting productivity and quality targets in a fast-paced environment.

Throughout my career, I have demonstrated adaptability, reliability, and a strong work ethic. I am comfortable working both independently and as part of a team, and I am committed to continuous learning and professional growth. With my combined clinical expertise, medical safety knowledge, and customer service experience, I am confident in my ability to contribute positively and add value to the team.