Jenny Jhon Sumulong

JENNY JHON SUMULONG - |-| https://www.linkedin.com/in/jenny-sumulong/ SUMMARY Customer-focused professional with 6+ years of experience in customer service and social media management. Skilled in handling high-volume inbound and outbound communications, resolving technical and billing concerns, and boosting online presence through targeted digital strategies. Proven ability to work independently in remote environments while maintaining high-quality client service and engagement.Techsavvy, organized, and passionate about delivering exceptional support and experiences. TECHNICAL SKILLS Customer Support (Phone, Email, Chat) Technical Troubleshooting Social Media Management Appointment Scheduling Calendar and Booking Coordination Client Relationship Management Conflict Resolution Problem-Solving Sales & Upselling Techniques PROFESSIONAL EXPERIENCE Nov 2021 – Dec 2024 Customer Care Advocate | Clearsource – Sunrun (Remote) Delivered exceptional support via international inbound calls, resolving billing and technical issues related to solar panel systems. Performed basic troubleshooting, created support tickets, and escalated unresolved issues. Managed appointment scheduling and follow-ups via outbound calls and emails. Supported realtors, buyers, and escrow agents in the solar service transfer process. Social Media Manager | Freelance ( Part-Time Remote ) May 2022 – Nov 2024 Generated new client bookings via Facebook Ads and strategic post placements. Increased engagement and maintained a 100% client satisfaction rating through responsive, personalized service. Managed booking calendars and replied promptly to page inquiries. Customer Service Representative | Concentrix – Sprint / T-Mobile Aug 2018 – Oct 2021 Assisted customers with account, billing, and device concerns through inbound calls. Guided customers through phone activation and troubleshooting procedures. Promoted mobile plans, insurance, and new device offerings. Escalated complex issues appropriately and ensured accurate documentation of all interactions. EDUCATION Bachelor of Science in Business Administration Major in Marketing Management Pamantasan ng Lungsod ng Pasig | Graduated: 2017 President's Lister | Best Thesis Awardee May 2014 - May 2016 TOOLS Facebook Ads Manager Meta Business Suite Google Calendar Zoom Slack Microsoft Teams Salesforce ServiceNow Microsoft Office ADDITIONAL INFORMATION Languages: English, Filipino Certifications: Facebook Ads Management Online Course Google Workspace System.Io GoHighLevel