Jenny Jhon Sumulong
$5/hr
Customer Service Representative with Social Media Management and Funnel building skills
JENNY JHON SUMULONG
- |-| https://www.linkedin.com/in/jenny-sumulong/
SUMMARY
Customer-focused professional with 6+ years of experience in customer service and social media
management. Skilled in handling high-volume inbound and outbound communications, resolving technical
and billing concerns, and boosting online presence through targeted digital strategies. Proven ability to work
independently in remote environments while maintaining high-quality client service and engagement.Techsavvy, organized, and passionate about delivering exceptional support and experiences.
TECHNICAL SKILLS
Customer Support (Phone,
Email, Chat)
Technical Troubleshooting
Social Media Management
Appointment Scheduling
Calendar and Booking
Coordination
Client Relationship Management
Conflict Resolution
Problem-Solving
Sales & Upselling Techniques
PROFESSIONAL EXPERIENCE
Nov 2021 – Dec 2024
Customer Care Advocate | Clearsource – Sunrun (Remote)
Delivered exceptional support via international inbound calls, resolving billing and technical issues
related to solar panel systems.
Performed basic troubleshooting, created support tickets, and escalated unresolved issues.
Managed appointment scheduling and follow-ups via outbound calls and emails.
Supported realtors, buyers, and escrow agents in the solar service transfer process.
Social Media Manager | Freelance ( Part-Time Remote )
May 2022 – Nov 2024
Generated new client bookings via Facebook Ads and strategic post placements.
Increased engagement and maintained a 100% client satisfaction rating through responsive,
personalized service.
Managed booking calendars and replied promptly to page inquiries.
Customer Service Representative | Concentrix – Sprint / T-Mobile
Aug 2018 – Oct 2021
Assisted customers with account, billing, and device concerns through inbound calls.
Guided customers through phone activation and troubleshooting procedures.
Promoted mobile plans, insurance, and new device offerings.
Escalated complex issues appropriately and ensured accurate documentation of all interactions.
EDUCATION
Bachelor of Science in Business Administration Major in Marketing
Management
Pamantasan ng Lungsod ng Pasig | Graduated: 2017
President's Lister | Best Thesis Awardee
May 2014 - May 2016
TOOLS
Facebook Ads Manager
Meta Business Suite
Google Calendar
Zoom
Slack
Microsoft Teams
Salesforce
ServiceNow
Microsoft Office
ADDITIONAL INFORMATION
Languages: English, Filipino
Certifications: Facebook Ads Management Online Course
Google Workspace
System.Io
GoHighLevel
