Jenny B.Cerezo

Jenny B. Cerezo Aiming to become part of the team as a Virtual Assistant that can provide quality customer service and administrative support. Experience December 2021- December 2024 Lyceum-Northwestern University I Dagupan City, Pangasinan, Philippines HR Records Officer Contact Phone - Email- Address #22 Ambonao Cruz, Calasiao, Pangasinan Education- Bachelor of Science in Information Technology University of Luzon Expertise Perform administrative tasks Answer email query Prepare employee contracts File and update 201 Files of employee Keep and maintain separate file of faculty and employee of different department Prepare Certificate of Employment and service record whenever there is a request Keep all the confidential memo and documents. Maintain and orderly keeps records of employee. Process employee onboarding and offboarding paperwork December 2022-Present Part-time Job E-Commerce (Web Designer) VA Write and edit product details that will be published on Shopify. Design product stores on Shopify. Ensure that the new websites are designed based on the brand’s best practices. Ensure that products are displayed correctly on the website/store. Create visually appealing and user-friendly product pages, considering factors such as layout, images, and product information. Ensure that the website design is responsive and provides an optimal viewing experience across various devices. Administrative Skills February 2018 - April 2021 Customer Service Oriented Dagupan Urban Satellite Vision, Inc. (USATV) l Dagupan City, Pangasinan, Philippines Time Management Committed to provide total quality work. Tech Savy with a willingness to learn new tools and technologies. Proficient in Microsoft Office Suite Confidentiality Language English Tagalog Customer Service Representative Supervisor Field Work Supervise and monitor work of the CSR’s. Appointing CSR’s work schedule. Checking the collection report, remittance and Official Receipts of USATV CSR’s branches. Sending of weekly and monthly reports. Assist customer’s inquiries and complaints. Act as the frontline of defense and takes care of as many issues as possible. August 2016 - January 2018 Dagupan Urban Satellite Vision, Inc. (USATV) l Dagupan City, Pangasinan, Philippines Customer Service Representative Answering calls and text of the subscriber’s inquiries or complaints. Resolve service problems by clarifying customer’s complaint. Maintain customer records by updating account information. Creating job order report of the subscriber (technical concern)