Jenny B.Cerezo

*Professional Summary

Highly motivated and detail-oriented Virtual Assistant with 5+ years of experience providing exceptional customer service, HR support, and e-commerce solutions to diverse clients. Proven track record of delivering high-quality results, exceeding client expectations, and driving business growth.

*Experience

Customer Service, HR, E-commerce VA)*

• Provided top-notch customer service to clients via phone, email, and chat, resolving 95% of issues on the first contact.

• Managed HR functions, including recruitment, talent management, benefits administration, and compliance.

• Developed and implemented effective e-commerce strategies, resulting in 25% sales growth.

• Collaborated with cross-functional teams to achieve business objectives.

• Skills

• Customer Service: Excellent communication, problem-solving, and conflict resolution skills.

• Human Resources: Proficient in recruitment, talent management, benefits administration, and compliance.

• E-commerce: Experienced in platform management (Shopify, Amazon, DSER, Zendrop), online marketing, and sales growth strategies.

• Virtual Assistance: Skilled in virtual communication tools (Zoom, Slack, Asana), email management, and data entry.

• Time Management: Proven ability to prioritize tasks, meet deadlines, and maintain high productivity.

• Software Proficiency

• E-commerce platforms (Shopify, Amazon, DSER, Zendrop)

• Virtual assistance tools (Zoom, Slack, Asana)

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)