JENNY G. ESMEDULLAR
EMPLOYEE
Contact
About Me
Phone
My objective is to obtain a position where I can effectively use my skills, knowledge and
ability to work with people which will enable me to be a positive contribution to the
company.
-/-
Email-
Address
Mandaluyong City
Skills
-Computer Literate
-MS Office: Word, Excel,
Powerpoint
-Excellent interpersonal skills
-POS System
-Familiarity with referral
generation, telephone manners,
and data entry work
Reference
Michael Permison
Assistant Callcenter Manager at
Altair Global Solutions
Phone-
Education
Graduated
2001
Primary - St. John's Academy
San Juan, Metro Manila
Graduated
2006
Secondary - Igtalongon National High School
Igbaras, Iloilo
Graduated with Honors
2nd Yr. Undergrad
2008
tertiary - Rizal Technological University
Boni Avenue, Mandaluyong City
Secondary Education (Major in English)
Core Qualities
Customer Service
-Provided active and appropriate information in response to customer inquires
-Conflict resolution
Communication Skills
-Provided thorough solutions to ensure quality of service
Detail Oriented/Company Standards
-Demonstrated mastery of customer service call script within specified timeframes
Properly directed calls in phone queues to improve call flow
Joy Chariss Ramos
Customer Service Representative at
Concentrix
Phone-
Dana Hernandez
Employee at Otaka
Phone-
Experience
FIS GLOBAL January 2022 - Present
Email Support
Campaign: Intergrated Payable Back Office Support
CLEARSOURCE PH June 2021-December 2021
CSR/Appointment Setter
Campaign: Landmark
Experience
INTERGRATED CALLCENTER SOLUTIONS INC December 2020 - May 2021
CSR/Appointment Setter
Campaign: Covid Vaccine and Testing Trial Account
ALTAIR GLOBAL SOLUTIONS INC May 2016 - March 2019
Collections Specialist
• Assist customer regarding concerns about their debt.
• Helps customer pay their debt over the phone
• Discuss options on how they can pay their debt if they want to make settlement on their account.
ALLIANCE TELENET June 2015 - April 2016
Outbound Appointment Setter
Campaign: Mortgage Account
Assisting customer regarding their mortgage if they want to file bankruptcy or if they want to speak to a loan officer to
avail a loan.
INTERVOICE TECHNOLOGY (BPO)/GLOBAL EXCHANGE January 2014 - May 2015
Outbound Appointment Setter Specialist
Campaign: Timeshare/ Appointment Setting
• Lead generation / looking for customers to get a vacation package and will set for an appointment in a specificoffice
near their area
NATIONAL BOOKSTORE INC. May 2013 - August 2013
Cashier
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate
change
RED RIBBON BAKESHOP November 2013 - April 2013
Cashier/Counter Crew
• Work as a team member performing cashier duties, product assistance and cleaning Assist customerwith store and
product complaints
A.M ALBERTO LAW OFFICE (LAWYER AND COUNCILOR'S AT LAW) April 2011 - September 2012
Legal Secretary
• Responsibilities such as greeting guests, taking phone calls, conducting legal research, preparing legal documents,
ensuring confidentiality, and managing the attorney's calendar
SCENTI'S PERFUME September 2007 - February 2007
Saleslady/Cashier
• Greeting customers, suggesting items, demonstrating product features, collecting and processing payment,
maintaining the clientele informed on new products, and maintaining sales records.
