Jenny

Hi there,

 First, thank you for giving me a chance or rather this opportunity to introduce myself.

 My jenny esmedullar but you can call me Jen for short.

I’m a customer service representative from the Philippines.

I have been working as a customer service for 8 years already. I started working as a customer service way back in 2014. That is my first job in a BPO industry where I help my client get a vacation package and set them an appointment and book a location for their vacation.

By 2016 I worked as an appointment setter for a mortgage account where I help my client file bankruptcy and set an appointment for a loan officer and for a student loan.

Then after a year I started working as a collection specialist where I help the customers with their debt and with how they can pay it weekly / monthly or even a settlement payment for them to close their account.

By 2020 i worked for a company as a customer service / appointment setter in a seasonal account for covid vaccine where in I help them find a location and book an appointment for them as well.

Then by the year 2021 I landed another job for a landmark account as customer service where in i help the customer find a contractor for their appliances and set an appointment for them.

And then this year I got hired for a non-voice account wherein I do back-office support where i file ticket for the client regarding the issues they are having and do email for updates.

My strength is that I’m a good listener and the ability to listen to the people or person I’m speaking with regarding their concerns or struggles.  By being a good listener i can be able to understand them and provide the service that they need.

 and for my weakness. Well i do envy other people because of their position / status. That makes me struggle being so hard on myself, that i put too much pressure to achieve the goal that others have. That’s why I strive to learn more.  One step at a time to achieve it as well. 

Now you might be thinking why in the world this girl applied when she didn’t meet some of the qualifications. Well, here’s my answer to that – I feel like I got this.

Looking forward to hearing from you soon .