Jenniffer Moreta

J en ni ffer Mo re t a Res. Paseo del jardín oriental, Las Cayenas Street #7, La Caleta. Santo Domingo Este, RD • (829)-- I am a hardworking, consistent, responsible, and respectful person with 5+ years’ experience working for a contact center in different projects where I was able to become one of the most efficient, professional, and committed employees in every single interaction making them effective and boosting the customer satisfaction. I also got the opportunity to successfully complete Quality Analyst and Supervisor programs where I learned how to calibrate the agents calls confirming if they’re following the policies and procedures required for the clients and identifying the areas of opportunity so I can guide them to give the best performance. Experience SUMMER 2018 Customer service representative | ACME supermarkets | Sea Island, USA Customer service representative assisting the clients in their orders. SUMMER 2018 CAP 2 | Walmart | Rio Grande, USA my responsibility was to keep the organization in the food islands, distribution of aliments and inspection of the integrity of packages. JUNE 2019 – MARCH 2024 Customer service representative | Teleperformance | Santo Domingo, Dominican Republic • • • • • • Experience in technical support for a private security service, I was also part of the billing and sales department offering the customers upgrades In their security services. Experience in a shipping industry, tracking and following up the customers packages, creating reports and part of the revenue services team. Experience in Healthcare industry providing the patients with coverage information, making updates in the patient’s profiles, upgrading patients plans and part of the billing department. Experience in Vehicle rental Company, responsible of evaluating vehicles inspections, claims, Host accounts updates and billing information remotely. Experience in a real estate Company providing the clients with the information requested about availability of the properties, receiving reports, and providing real estate agents information as a virtual assistant where I provide detailed information of possible renters, appointments agenda and scams reports follow up in managed properties. Experience as a backup office following up through email to assist different customers in their needs, answering emails, data entry and doing hotel reservations. Skills Virtual assistance • Customer service • Technical Support • Quality control • Appointment scheduling • Data entry • Healthcare • Supervision Education- High School | Instituto Politecnico Pilar Constanzo. 2016 English immersion program | Instituto Dominico Americano. 2013- IN PROGRES Bioanalytic researcher| Universidad Autónoma de Santo Domingo.