Jennifer Yee

JENNIFER LA-OMOC YEE Southville 9, Pinugay, Baras, Rizal | - |- Summary Dedicated to providing service that meets customer needs and helps them stay informed about their accounts. Passionate about creating opportunities for e-teachers while aligning with company values. Proud to have contributed in both past and current roles to help people move closer to achieving their goals and dreams. Experience 10/2024 TO PRESENT | OPERATIONS CUSTOMER EXPERT – HEALTHCARE | TELEPERFORMANCE PHILIPPINES · Handles members' concerns about claims, benefits, and other inquiries, such as locating nearby doctors, specialists, and facilities that accept members' policies. · Provides information about members' account status, including the due date of their premium payments. Giving them more time to process the payment. · Maintained up-to-date knowledge of healthcare billing regulations, including changes in insurance policies. · Collaborates with other healthcare professionals and departments to ensure that I provide accurate information and have coordination that meets our members' needs. 06/2017 TO 04/2024 | RECRUITMENT & OUTBOUND LESSON SUPPORT ASSOCIATE | 51TALK • • • • Monitors the lessons of online teachers and updates their lesson status. Managing lessons by looking for a substitute teacher if the current teacher is unavailable in class. Submits daily, weekly, and monthly reports of lesson status. Interviewing applicants, completing their status in the system, and providing same-day results. 10/2015 TO 12/2016 | INBOUND & CHAT SUPPORT - ACCOUNTS & BILLING | CONVERGYS PHILIPPINES • • • Basic troubleshooting when it comes to installing or activating Office products, managing their Microsoft account. Helps customers with purchases, subscriptions, refunds, payment options, and checking order history. Handled customer concerns and escalated major issues to supervisor 05/2013 TO 07/2014 | ENCODER / OFFICER ASSISTANT | SOLAR RESOURCES INC. • • • • • Encoding buyer's information, details of property being bought and amount being stated in the ES (Evaluation Sheet) given by the Account Officer Routing SAM (Sales Amendment Memo), NTA (Notice To Award Memo), and other memos to the concerned departments Collating loan documents to be signed by the buyers Preparing referral letter for the buyer Requesting office supplies to the admin 06/2012 TO 12/2012 | CUSTOMER FULFILLMENT ASSOCIATE | PARAGON FINANCE CORPORATION • • • • Gathers customers documents and transmits to law office Documents and submits weekly and monthly report of client’s payment status Communicates with other officers about the customers' loan accounts Ensures that customers' payment was received and is ready to be transferred under their names Education BS MATHEMATICS WITH COMPUTER STUDIES | APRIL 2012 | PAMANTASAN NG LUNGSOD NG PASIG Skills & Abilities • • • • • • Customer Service Data encoding Microsoft office literacy Work ethic adherence Candidate assessment Data reporting