Jennifer Stanfill

Jennifer Marie Vizcayno-Stanfill Address : 11990 W Carry Ln, Tucson Arizona USA Phone: - Email :- Summary : Results-oriented and seasoned Team Leader with five years of hands-on experience in leading technical support representatives in a fast-paced call center environment. Skilled in providing top-notch customer service, resolving complex technical issues, and ensuring customer satisfaction. Adept at optimizing team performance through effective coaching, mentoring, and performance management techniques. Proven track record of meeting and exceeding KPIs, enhancing operational efficiency, and maintaining high-quality service delivery. A collaborative and approachable leader committed to fostering a positive and motivated team culture. Objective: To secure a rewarding position as a Customer Support Representative. With a passion for helping others and a strong background in customer service, I aim to leverage my communication skills and problem-solving abilities to provide exceptional support and exceed customer expectations. As a team member, I am committed to maintaining high levels of professionalism, adaptability, and efficiency while contributing to the company's success and fostering positive customer relationships. CALL HANDLING SKILLS: • Excellent phone etiquette and professional demeanor during customer interactions. • Proficient in managing high call volumes while maintaining quality service. • Strong active listening skills to understand customer inquiries and concerns. • Skilled in problem-solving to resolve customer issues and complaints promptly. Work Experience: ⚫ Technical Support representative- - Teleperformance Davao ⚫ ⚫ Subject Matter Expert - Comcast Xfinity from Dec 2019- March 2019 Operations Supervisor for Comcast Xfinity from March 2019 to November of 2023 at Teleperformance Davao. Handling Work from home and On-site technical support representative for Xfinity. Education ⚫ University of Southeastern Philippines -Bachelor of industrial technology Major in electronics- ⚫ Daniel R Aguinaldo National High School References: Lindl Suerte - Email :-Business Intelligence for AMS Miguel Severino - Assistant Contact Center manager Teleperformance Davao