Jennifer Sarita Nicks

Jennifer S. Nicks, 6σGB, MTM, MAOL [-] |- | [LinkedIn] | [Roswell, GA] Professional Summary Dynamic Management Consultant with over 20 years of experience in driving organizational excellence and operational efficiency across various industries. Specializing in Heartfelt Leadership, I empower organizations to foster a culture of empathy and collaboration, enhancing workforce engagement and performance. Proven track record in delivering actionable strategies that align with business objectives, aiding companies in navigating complex challenges and achieving sustainable growth. Core Competencies Organizational Design Develop and implement structures that enhance communication and collaboration, ensuring alignment with strategic goals. This leads to improved agility and responsiveness within organizations. Organizational Leadership Cultivate leadership capabilities at all levels, fostering a resilient and adaptable management culture. By enhancing leadership effectiveness, organizations can navigate changes and drive innovation. Workforce Management Optimize workforce allocation and enhance employee engagement through tailored strategies. This results in improved productivity and job satisfaction, lowering turnover rates. Lean Project Management Apply Lean principles to streamline processes, reduce waste, and improve efficiency. This approach leads to faster project delivery and increased value for stakeholders. Strategic Operations Design and execute operational strategies that drive growth and enhance performance. Focus on data-driven decision making to align operational capabilities with market demands. Consultancy Expertise: Heartfelt Leadership Holistic Understanding Implement training that encourages viewing employees as whole individuals, improving rapport and engagement. This fosters a supportive work environment conducive to innovation. Empathetic Engagement Facilitate workshops to promote active listening and understanding diverse perspectives. This approach enhances collaboration and creates a culture of openness, enriching the overall employee experience. Authentic Communication Promote transparent communication practices that empower team members to express ideas and concerns. This builds trust and aligns teams with organizational values. Resilient Leadership Develop training programs that equip leaders to adapt and thrive amid challenges. This resilience contributes to sustained performance and innovation. Transformative Impact Encourage team members to take ownership of their roles as change-makers, leading to positive organizational change and enhanced community impact. Professional Experience Independent Management Consultant [2000] - [2019] Partner with organizations to implement organizational design and workforce management strategies, boosting operational efficiency and employee engagement. Conduct Lean project management initiatives, resulting in measurable improvements in project delivery times and resource utilization. Facilitate strategic planning sessions to align operational goals with business objectives, enhancing overall performance and competitiveness. Senior Consultant [2015] - [2022] Led organizational transformation projects that improved communication and collaboration across departments, increasing agility and responsiveness. Developed leadership training programs that resulted in a marked improvement in leadership capabilities and employee satisfaction scores. Education Master of Arts in Organizational Leadership (MAOL) [Regent University] Master of Telecommunications Management (MTM) [Keller Graduate School of Management] Bachelor of Science in Business Administration (Management Information Systems emphasis) [University of Southern Mississippi] Six Sigma Green Belt Certification COPC (Customer Operations Performance Center) Certified Project Management Professional (PMP trained)