Jennifer Sarita Nicks

Project Management professional with experience in process improvement, strategic planning, and customer touchpoint journeys in executing transformational framework. Significant experience coordinating and implementing new process improvement plans to solve complex problems within project life cycle.

·       As a Project Manager, built and maintained strong collaborative relationships to ensure program oversight was aligned and best practices were implemented for production readiness. Drove process standardization through collaboration of shared resources for strategic and value management. Led communication and change management activities to influence cross-functional teams and operational management with enhanced capabilities.

·       Identified and prioritized key project collaboration opportunities within the connected global project members and developed strategies that translated into actionable plans to achieve project goals. Conducted SWOT analysis with training classroom facilitators to implement the vision through facilitation management and ownership of various program-specific projects. Defined and recorded detail project requirements, constraints and assumptions with the stakeholders to establish the project deliverables.

·       Utilized PMP processes and Six Sigma Green Belt to lead process improvement projects within Workforce Management Administration to plan, schedule, and properly track COPC internal audits. Ensured an educational environment for all WFM outsourced and offshore accounts establishing quality workforce best practices to deliver increased service quality revenue, decreased costs, increased customer experience, and increased profitability.

·       Effectively managed scope and requirements for special project executions to include GDPR compliance and impact analysis on Workforce Management systems and WebStation Utilization Improvement Team. Managed COPC compliance process and continual improvement of audit tracking.