Jennifer Marasigan

 Jennifer S. Marasigan Contact Number:- E-mail Address:-Address: 7303 A. Bonifacio St. San Dionisio Paranaque City Date of Birth: May 14, 1982 OBJECTIVE To be part of company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills WORK EXPERIENCE Cognizant Technology Solutions (July 2013 –April 2017) Technical Lead Monitor back end server thru Control M and Oracle, ensures that all servers are up Provide basic resolution for alerts and incidents Responsible in creating reports of the server being monitored Perform Incident Management Change management coordinator Performs security health check Resolves tickets within SLA Follow ITIL processes Monitor and coordinate deployment to follow the steps approved Responsible in hosting a triage ACS (April 2013-July 2013) Network Infrastructure Associate Monitor back end server thru Control M and Oracle Provide basic resolution for alerts and incidents Responsible in creating reports of the server being monitored Perform Incident Management Coordinates technical change requests Resolves tickets within SLA Follow ITIL processes Monitor and coordinate deployment to follow the steps approved Responsible in hosting a triage Convergys (November 2012- April 2013) Technical Support Take in calls to resolve mobile broadband issue Assist customer in configuring mobile/ mobile broadband device Checking the availability of the network in an area Creating request if the device needs to be replace Odesk (April 2011-October 2011) Technical Support Representative Assist customers in removing viruses and malwares in their computer or laptops 24/7 Contact Solutions (June 2009 – March 2011) Technical Support Representative Responsible in assisting customer in resolving Internet connection issue. Sending on site technician Telus International (July 2007 – January 2009) Technical Support Representative Responsible in assisting customer in installing and reinstalling Microsoft antivirus software Assist customer in resolving Microsoft Operating system update Removing viruses manually thru remote assist West Contact Services (August 2005 - May 2006) Customer Service Representative Responsible in assisting customer to process their order from a home TV shopping network Assist customers in updating or cancelling the orders Process credit card application EDUCATIONAL BACKROUND CollegeBatch- Bachelor of Science in Electronics Communication Engineering AMA Computer College Makati Campus Reference Upon Request Jennifer S. Marasigan Applicant