Jennifer Marasigan

I graduated Electronics Communications Engineering in AMA Computer College and worked in a BPO/Call Center industry since 2005. I have worked as a Customer Service Representative, Technical Support Representative and Network Infrastructure. With this, I have been gathered experiences of the following;

• Communication training, converse well and build rapport with American/Australian Customers
• Basic troubleshooting in Windows (installing and removing applications, firewall, Update issues)
• Virus Removal
• Basic Networking
• Mobile broadband network troubleshooting
• Experience in Peregrine ticket system
• Experience in BMC Control M version 6-7
• Release/ Deployment coordination
• Coordinating Change request
• Report analysis

I am very hard working and very flexible and I can adjust to almost everything. My goal is to provide the best kind of service with no compromise on quality.