Jennifer Maninantan

Highly responsible and well-trained professional with years of experience working in the hospitality industry and call center industry. I am eager to be part of a company where I can share my skills and knowledge to gain positive results and revenue for the company.

I also enjoy editing infographics, invitation cards, logos, thumbnails, and editing videos as I have my own youtube channel.

Here are the tools that I have knowledge using:

Opera System, Micros system, Zoho, Salesforce, dotloop, Appfolio, Slack, Teams, Rently.com, Nutshell, Canva, Webmail, and other editing tools.

Let me share with you my work experience:

Coldwell Banker Commercial | Real Estate | Home Based

>Cold caller

-Preparing lids to call

-Doing outbound calls (B2B) to follow up and to know if the current building location is still meeting all the space requirements for the owner.

-We assist if the client wants to purchase or lease a new building and if the client would like to lease or sell his/her building.

-Provide a complete spreadsheet report of outbound calls including hot leads and callbacks.

TGK-Asia | Home-based

>Technical/Customer support for a baby monitor

-Inbound and Email support, providing answers to general inquiries.

-Conducting troubleshooting with the customers through inbound and email

-Handling and closing 20-40 cases a day

-Doing follow up by sending follow up email to customers who failed to reply to the email sent after a week

-Doing outbound calls upon customer's request

-Assisting with disputes and refunds

Reiva |Real estate | Home-based

>Virtual Assistant | Security Deposit Coordinator

-Processing notices to vacate

-Sending confirmation, notifications, and follow-ups to both the tenant and homeowners via email

-Inbound call assistance, just in case the homeowner or tenant/s would prefer to call instead of sending emails

-Reviewing move in and move out inspections

-Providing recommendations on what are the valid item/s to charge against the security deposit

-Finalizing the disposition, processing security deposits

-Assisting with disputes

Century Hotel | Qatar

>Front Office Agent

-Exceptional knowledge of Opera system

-Check-in & check-out of guests

-Booking confirmation & reservations using Opera System

-Answer IB calls for inquiries and reservations

-Input guest's details on the database

-Complete and submit end of shift report/end of day report

Bertelsmann Arvato | Call center-Philippines | Office-based

>Bing Ads account-Adviser

-Chat and email support, providing answers to general inquiries

-Providing explanations and recommendations on how an Ad will be placed on top of the search engine.

-Assistance in getting useful keywords for an Ad.

-Assistance in running reports for an Ad.

Convergys | Call Center-Philippines | office-based

>Microsoft Office 365 account | Customer Support

-addressing billing inquiries 

-Inbound call support, providing answers from general inquiries to billing explanations

-Assisting with disputes 

-Doing outbound calls when a follow up is needed

Convergys | Call Center-Philippines | office-based

>Macys and Bloomingdales account | Customer support

-Inbound call support providing answers to general inquiries

-Placing orders for the customers

-Providing ideas and recommendations to customers when needed or when asked

-Assisting with payments online

-Assisting with disputes

Thank you for viewing my profile! You take care!

"In every day, there are 1,440 minutes. That means we have 1,440 daily opportunities to make a

positive impact."

-Les Brown