Jennifer Lynn Falls

Jennifer Lynn Benitez Falls - - 119 H 10th Avenue East Rembo Makati, PH Career Objective Quality-oriented professional with 2.5+ years of experience and a proven knowledge of customer communications, customer satisfaction, and customer service. Aiming to leverage my skills to successfully fill the Customer Support role at your company. Work Experience INTELENET GLOBAL SERVICES, MCKINLEY WEST TAGUIG, METRO MANILA Customer Service Executive, Apr 2018 – Present · Handling personal customers’ bank queries, helping customers check their accounts and resolve queries that they may have with their accounts. · Skilled to assist business banking customers with account queries like charges, account opening and closing. · Help customer maintain records by updating account information when they have requested on chat. · Handle customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and escalate complaint if needed. · Make sure that customers' queries are resolved efficiently and with care as possible to make customers happy and their accounts safe with us. CONDUENT , PASAY, METRO MANILA Customer Care Advisor, Nov 2016 – Apr 2018 · Handling billing concerns with customers accounts, guiding customers with what they would need to do to fix their issue. · Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. · Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. · Check to ensure that appropriate changes were made to resolve customers' problems. Education LYCEUM OF THE PHILIPPINES UNIVERSITY - MANILA MANILA, METRO MANILA B.S. International Travel and Tourism Management (Apr 2016) Technical Skills • English - Fluent • Korean - Intermediate • Microsoft Excel - Intermediate • Chat handling - Expert • Email handling - Intermediate • Customer Support -Expert • Financial Knowledge - Expert • Billing - Expert Personal Skills • Ability to work under pressure • Flexible and willing to learn • Excellent written and verbal communication skills • Highly organized and efficient • Ability to work independently or as part of a team References References available upon request