Jennifer Itliong

JENNIFER ACOSTA ITLIONG Blk. 36 Lot 20 El Pueblo del Rio Subd. Brgy. M. Sapa Sta. Maria Bulacan- /-===================================================================================== OBJECTIVE To utilize my skills and knowledge for the benefit of the company while achieving career growth. SKILLS Well-equipped with knowledge and experience on how to provide excellent quality of Customer Service. Always exceed expectations and can easily adapt in various types of working environment. A born-leader who always set as a role model to her colleague. WORK EXPERIENCE Appointment Setter August 2018-Present Local Page Make outbound calls to qualified leads, set meetings between insurance agency owners and sales associates for potential sales offer. Customer Care Professional February 2017-August 2018 American Express 30th F, Bonifacio Global Tower, BGC, Taguig City Discuss perks and benefits of different card types. Handle bill/file dispute. Activate credit cards and assist cardmember to redeem their rewards and benefits Sales and Customer Service Consultant / Subject Matter Expert October 2014 – February 2017 Telstra/Convergys 9F, Three Cyberpod Eton Centris, Quezon Ave., cor. EDSA, Quezon City 1100. Identify the products and services suited to existing or potential customers - highlighting its features and benefits, while targeting customers’ concern, and includes complaints. Assists new hires with questions about the products and services offered. Take escalation calls if necessary. Retention Specialist October 2012-July 2014 Acquire Asia Pacific Worldwide Corporate Center, Shaw Blvd. Mandaluyong City Provide resolution to customer’s concern, primarily for those who wanted to cancel their accounts. Make sure that at the end of the call customer will agree to keep their services active and if possible sign them up for a new service or new contract. Customer Service and Billing Specialist (Subject Matter Expert) October 2010-June 2012 Transcom Worldwide Philippines Fontera Verde, Pasig City Answers inquiries about customer’s bill and disputes Take escalation calls for new hires. Conduct learning lab during the nesting period of new hire agents Sales Specialist April 2010-July 2010 Convergys Phils (Stream Global Services) Paseo de Roxas, Makati City Assists customer signing-up for a mobile service Make sure to provide the best deal and perfect-fit plan to customer by discover their needs. EDUCATION AB Mass Communication New Era University (finished 3rd year college) Diliman Quezon City REFERENCES Jose Ricardo Polintan Jr. Team Leader / AMEX- Aiya Solis Team Leader / AMEX- Eliandre San Diego Team Leader / AMEX- PERSONAL INFORMATION Date of Birth: January 18, 1977 Religion: Iglesia ni Cristo Civil Status: Married