Jennifer Duran

 Hello! I’m Jennifer P. Duran 3. Sto. Dacutan Diotay Brgy.Mambulac Silay City, Neg Occ, Philippines 6116-Contact no:- Employment History: Transcom Asia Bacolod Position: Customer Service Representative Comcast Account- Work Description: · Answering calls in a friendly and courteous manner · Discussing billing issues with the customer and offering possible solutions · Providing information on additional products and services · Following the conversational script provided by Comcast and keeping the customer calls under 10 minutes · Escalating customer calls to my supervisor, if needed ARB Call Facilities Position: Loan originator FirstLoan Account 2019 – 2020 Work Description: · Making outbound calls to discuss the terms and conditions of the loan agreement · Making outbound calls to validate the application of the customer. · Making outbound calls to make sure all the information in their application is correct. BALBOA DIGITAL Position: lead verification specialist January 2022 – November 2022 Work Description: . Making an outbound calls to validate the application they have submitted online . Making outbound calls to make sure that the information they submitted match with what thye are looking for . We handle Online Education request, Legal Assistance to match with an atty in their area, Qualify leads to one of our programs for Debt Relief, Car pricing Education: West Negros University Bachelor of Science of Information Technology Undergraduate / Finished 2nd year college Riverside College Inc. Midwifery Undergraduate Skills: · Customer Retention · Inbound Calls · Outbound Calls · Customer Service · Good in building Human Connection · Well-experienced in Upselling · Good in verbal and written English Communication.