Jennifer Duran

I have been working as a customer service representative since 2016 handing different account over the past years. which i am able to worked on my skills · Inbound Calls

· Outbound Calls

· Customer Service

· Good in building Human Connection ·

Well-experienced in Upselling

· Good in verbal and written English Communication

Transcom Asia Bacolod

Position: Customer Service Representative

Comcast Account

Work Description:

· Answering calls in a friendly and courteous manner

· Discussing billing issues with the customer and offering possible solutions

· Providing information on additional products and services

· Following the conversational script provided by Comcast and keeping the customer calls under 10 minutes ·

Escalating customer calls to my supervisor, if needed

ARB Call Facilities

Position: Loan originator

FirstLoan Account

Work Description:

· Making outbound calls to discuss the terms and conditions of the loan agreement

· Making outbound calls to validate the application of the customer.

· Making outbound calls to make sure all the information in their application is correct

BALBOA DIGITAL

Position: lead verification specialist

Work Description:

. Making an outbound calls to validate the application they have submitted online

. Making outbound calls to make sure that the information they submitted match with what thye are looking for . We handle Online Education

request, Legal Assistance to match with an atty in their area, Qualify leads to one of our programs for Debt Relief. Car pricing.