Jennifer Christian | Freelancer Resume

JENNIFER CHRISTIAN, MBA Houston, TX | - |-| LinkedIn Profile PROFESSIONAL SUMMARY Experienced leader with a proven track record in executive support, team leadership, and operational excellence. Specializing in business development, product management, and scaling technology start-ups, particularly in 3D design. Recognized for a proactive, strategic approach that drives efficiency, fosters innovation, and delivers impactful outcomes. Expertise includes CRM implementation, sales pipeline optimization, and workflow automation to support scalable growth and revenue generation. Skilled in leading cross-functional teams, aligning strategic initiatives with organizational goals, and achieving measurable results in dynamic, tech-driven environments. AREAS OF EXPERTISE Operations | Problem Solver | Program Management | Market Strategy | Process Transformation Business Development | Agile | Proven Experience Identifying & Driving Change | Critical Thinking | Driving Change | Job Skills | Facilitation | Stakeholder Engagement | Support Company Vision | Executive Vision | Scalable Solutions | Revenue Generation | Strong Influence Skills | Strategic Leadership | Stakeholder Management PROFESSIONAL EXPERIENCE SelfCAD | Remote January 2023 – Present Senior Director of Operations At the helm of business development strategy, my focus is on forging strategic partnerships. The core of this role involves nurturing talent within our organization, overseeing a dedicated staff of eight as we all strive to materialize our shared vision. The initiatives I've spearheaded in hiring, training, and onboarding are driven by a commitment to excellence, ensuring that each team member is equipped to contribute to the mission. Specializing in Business Development, Product Management, and Team Leadership in 3D Design & Printing Software ● Leveraging data analytics to streamline operations, address inefficiencies, and implement cost-saving solutions ● Led business development strategy, forging strategic partnerships and driving 30% growth in school adoption of 3D technology. ● Directed hiring, training, and onboarding of an 8-10-member team, ensuring alignment with company goals and operational excellence. ● Spearheaded CRM setup and staff training, streamlining processes to track KPIs and enhance team performance. ● Achieved a 231% higher engagement rate than top competitors through strategic brand awareness, thought leadership, and active user community involvement. ● Developed K-12 market-specific CAD curriculum plans, including core-aligned and certification pathways, to increase accessibility and market share. ● Established 15+ key global partnerships and scaled operations to support new product offerings. ● Initiated brand-new product segments for elementary students, boosting market share after detailed research. ● Provided global STEM outreach through collaborations with organizations in Malaysia, India, Australia, and South Africa. ● Contributed to passion projects like the Global Innovation Challenge, Women in STEM, and Pathful mentoring to align brand and community impact. ● Established over 15 key global school system partnerships and scaled operations including hiring, onboarding, and training in preparation for new product offerings. ● Provided educational outreach and support by initiating STEM program knowledge-sharing relationships with non-profit organizations from Malaysia, India, Australia, and South Africa. ● Served local, national, and global communities through participation in brand-aligned passion projects including the Global Innovation Challenge, Women in STEM, and Pathful mentoring. Self-Employed | Remote January 2012 – May 2024 Senior Project Manager Senior Project Manager and chief operating strategist providing consulting services for over 20 small to medium sized startup businesses. Served clients within education, food service, manufacturing, and construction industries. Provided marketing, operations, curriculum development, lead generation, business development, and HR support for over 12 years. ● Led business process re-engineering initiatives for multiple startups ● Created engaging digital content strategies driving user engagement ● Developed ANAB-accredited online courses for food handler, food allergy and food manager industry certification for Trust20, a top food standards education provider. ● Improved small business operations and workplace organization of multiple clients through the development of SOPs, training programs, manuals, logos, and video presentation materials. ● Ensured grant and ITSE standard compliance for all K-12 curricula deliverables. Tomball ISD - Tomball, TX July 2020 – March 2023 Career and Technical Educator Program manager and instructor of highly technical STEM courses responsible for securing $8,000 program expansion, stakeholder relations, curricula development, and instruction of 100+ students annually. ● Secured grant-based funding for technical education programs, developed detailed curricula, and ensured strict adherence to requirements. ● Launched district’s first ever drone flying program including FAA Part 107 certification prep courses. ● Enhanced student’s technical expertise through instruction of Robotics I & II, Engineering, and Project Lead The Way (PLTW) Digital Electronics courses. Talent Path, a Skill Storm Company - Houston, TX July 2019 – March 2020 Project Manager / Curriculum Developer Reported directly to the CEO, serving as Project Manager and developer for a technical upskilling startup, responsible for delivering tailored education in job skills, technical, business, and soft skills to meet the complex staffing needs of enterprise clients. Led project management efforts, ensuring cross-functional collaboration and timely execution of large-scale projects with a strong sense of urgency. Designed 4 unique upskilling tracks that trained cohorts of 25 trainees in key metropolitan areas, including Houston, Los Angeles, and Washington, DC, to support client workforce development. ● Led process transformation projects, helping clients pivot from traditional staffing models to upskilling-focused operations. ● Developed business process and technical training programs to meet hiring needs for business analysis, data management, agile project management, and full-stack software engineering paths. ● Performed detailed research and analysis and maintained a constant feedback loop to ensure all content developed adhered to technical and business process best practices and industry standards. ● Enabled organization and product expansion by providing subject matter expertise during pivot from staffing agency to top-tier training and in-demand IT team provider. Early Career ● Graphic Artist and UI/UX Designer responsible for the delivery of marketing and merchandising deliverables for Brady Hull & Associates. ● Graphic Artist and UI/UX Designer responsible for the delivery of marketing, E-commerce, and high-quality product design solutions for graduation product retailer Herff Jones. ● UI Designer and Graphic Support Specialist responsible for the design of HR intranet sites, high-quality graphics, and dynamic presentation materials for IBM. EDUCATION Master of Business Administration, Financial Planning and Services Capella University - Minneapolis, MN Master of Education, Curriculum and Instruction Coursework University of Houston - Houston, TX Bachelor of Business Administration, Organizational Leadership Mountain State University - Beckley, WV VOLUNTEERING AND COMMUNITY INVOLVEMENT ● Career consultant responsible for providing career coaching to college students and high schoolers for Women in STEM, The University of Texas at Austin. ● Technology expert serving actively in various roles for STEM initiatives focused on empowering girls and underrepresented youth, addressing the skills gap in 3D technologies in the workforce for numerous non-profit organizations including Women Leading Technology Sorority. ● Strategic Partnerships aiming to broaden the impact and ensure essential skills in innovative careers using 3D technology such as medical devices, agriculture, fashion design and accident reconstruction. ● Technology SME and competition judge for innovation challenges for the Invent Future Global Innovation ● Webinars focused on design and entrepreneurial thinking among students by advocating for all students, regardless of their career pathway. Spearhead and share expertise to assist non-profits in achieving vertical alignment through problem-based and work-based learning, enhancing core subjects for title 1 schools and through involvement in the Innovation World Alliance, Micromentor Organization, FIRST in Texas Robotics, Girls Empowerment Network. ● Provided leadership by leading group prayer with communion and contributing to The Woodlands Church Baptism team. HOBBIES & INTERESTS Whether perfecting my golf swing or strategizing my next move on the pickleball court, I embrace challenges and maintain laser focus. Just as paddle boarding’s calm can shift rapidly, I adeptly adjust. TOOLS & TECHNOLOGIES HubSpot |Google Sheets |Brevo | Zoho CRM | Asana | Jira | CRM Software | Camtasia | Figma | 3D Technology Articulate Storyline and Rise | CAD |Adobe Creative Suite | HTML | JavaScript | LinkedIn Sales Navigator | Slack Microsoft Teams | Zoom | Excel | Trello | Google Workspace | Monday.com | ClickUp | Canva