Jennifer Ann Barroquillo-Uy

JENNIFER ANN BARROQUILLO-UY Blk 27 Narra St. PNRoa Subd., Cala-anan Cagayan de Oro City Mobile No.:- Email:- - Skype Id: jenniferannuy PROFILE A human resources management graduate specialized in psychology with professional skills and over 13 years experience in different office environments including hotel apartment management, human resource management/ recruitment, event coordinator, secretarial assistance, sales, customer care, teaching for hearing and/ or speech impaired and teaching English online to nationalities like Koreans and Chinese. PERSONAL STRENGTHS Clear cogent communicator with excellent written and verbal skills Systematic and organized individual committed to successful results Hardworking and goal oriented Human Resources Coordinator with good managing skills Enthusiastic team player with proven interpersonal skills Self motivated hotel/ apartment coordinator with a “Service with a Smile” attitude Quick learner and passionate about work ACADEMIC QUALIFICATIONS Diploma in Special Education for the Hearing & Speech Impaired 2004 – 2005 Mindanao Polytechnic State College, Philippines Certified Secondary Teacher – 2005 (National) Philippine Licensure Examination for Teachers, Philippines Professional Education (Partial Completion – units gained) – 2004 Mindanao Polytechnic State College, Philippines Certified Sub-professional Eligible – 1998 Government Professional Examination, Cagayan de Oro, Philippines Degree of Bachelor of Science in Psychology 1993 – 1996 Xavier University, Ateneo de Cagayan de Oro, Philippines BS Nursing- (units earned / 3rd year Nursing student) Liceo de Cagayan, Cagayan de Oro City Secondary Education 1986 – 1989 Lourdes College High School, Cagayan de Oro, Philippines Elementary Education 1980 – 1986 Lourdes College High School, Cagayan de Oro, Philippines TRAININGS AND SEMINARS: Hyundai Service Advisor Training Ras Al Khor WS, Ras Al Khor Dubai, UAE Kia Service Advisor Training Ras Al Khor WS, Ras Al Khor Dubai, UAE Online Teaching Training (Mangoi) April­May 2013 Monte Carlo Bldg, Pabayo­Gaerlan Sts. Cagayan de Oro City, Philippines SKILLS & INTEREST Customer Service – Email Support and Live Chat Support Data Entry Product Research - Amazon Use of Google Docs and Drive Use of Zendesk and Snapengage Have knowledge with Shopify Store Dashboard, MYOB system, Tactical Arbitrage, RevSeller, Junglescout Knowledgeable in photo editing (Basic via Photoshop), Video Transcribing EMPLOYMENT EXPERIENCE ESL Teacher Private Company – Home Based May 2016 - present The job required me to: Teach the English language to kids and adults, Teach online via Skype and School Net Provide feedback and instruction Evaluate each student Provide constant support and help with school homework Administrative Assistant Private Individual (Andrew Garfunkle) Amazon Seller January 2017 – June 2017 The job required me to do: Product research through different UK online stores Gather Asins, check ranks of a product Analyze Keepa graphs based on product price history and rank Data Entry & Bullet and description writing Search for keywords through Google Adwords Shopify Store Admin Assistant Private Company Part-time October 2016 – January 2017 The job required me to: Upload photos to be published on the web store Reach out to suppliers if there are missing inventory list that have not been received Order fulfillment Do data entry and Research Inventory Management Admin Support / Email Correspondence (part time) Australian Auto Spare Parts Dealer August 1, 2015 to April 1, 2016 The job required me to: Contact suppliers for our business needs, items that we sell online, Asks for item quotations, product details and modifications. Handle customer inquiries about our products Categorize different customer inquiries, Do data entry, Research And monitor tracking of parcels that were sent out to the customers. Basic photo editing (removal of background use of Photoshop or clippingmagic) Admin Support/Live Chat Support/Email Correspondence/Blog Posting (part time) Private Individual (Brent M) Firefighter Consultant July 18, 2015 to January20, 2016 The job required me to: Go online for chat support via Zopim Monitor gmail account for incoming messages from customers Post blogs on the employer's website, social media accounts, only wire, iContact Transcribe his videos into text Upload videos via YouTube, Onlywire Video editing and transcribing Email support Amazon Product Researcher Private Company March 20, 2015 – July 15, 2015 The job required me to do: Product research through different US online storesGather Asins, check ranks of a product Analyze Keepa graphs based on product price history and rank Data Entry & Bullet and description writing VA / Live Chat Representative Private Company New York Based July 14, 2013 – March 14, 2015 The job covers answering customer queries through live chat program (pidgin snapabug appspotchat.com program) about the products the company is selling, updating reports of various clients via Ontraport, UPS website, Phone.com, Bing Ads, Magento and other platforms. Also did data mining for names and title of top management people for our data base, email support (with canned responses), updating clients' ads on Facebook via Apps Manager among other responsibilities delegated to me from time to time. Odesk Data Entry/VA for Faster Personal Assistants Odesk (now known as Upwork) November 2012 – June 2013 The job covers filling up job applications online for a client, search possible job vacancies in different locations for hospital and hotel job applications. MANGOI INC. (ON-LINE English Teaching) 3rd Floor UKC Bldg., Pabayo-Gaerlan St. Cagayan de Oro City Head Teacher / Co-Manager Mangoi, Inc. is a reputable Korea based on-line teaching firm. They have a call center located at the heart of Cagayan de Oro City, with fast internet connection and qualified teachers. The main office is in Ansan City, Korea. Students are recruited from Korea and can go online through the company’s school net where teachers and students can interact through video. Books are provided also by the company and the teacher will just have to conduct an online free talking level test and choose the student’s speaking level and then the book accordingly. So far, the company has been stable for the past 7 years. March 26, 2013 April 15, 2015 (Office Based) 3rd Floor UKC Bldg., Pabayo-Gaerlan St. Cagayan de Oro City Reporting to the Call Center Manager, Finance Officer, CEO and General Manager, I am involved in the following activities; Teaching correct usage of the English language in oral and written communication. Educating students on proper spoken and written use of English to enhance their career options. When teaching non-native English students, closely monitor their comprehension and usage progress. Provide constant support for students and ensure that assistance is available if required. Provide feedback and instruction. Monitor other online teachers with regards to classes, issues and other problems the online teacher encounters during their classes. Provide technical support to other online teachers when they encounter technical problems during classes like audio problems, camera not working or computer problems. Coordinate with the office secretary with regards to teachers attendance, leaves and absences, under time or lates. Conducts interviews and examinations for applicants. Conducts company orientation, company policy, books and other issues related to the call center operations. JUMA AL MAJID EST. (Automotive Division) Hyundai & Kia Service Workshop – Ras Al Khor, Dubai, UAE Operations Officer Hyundai & Kia Service Department is involved in trading cars, trucks and buses both commercial and private use. Juma Al Majid has 52 different companies in the UAE and is the sole distributor of Hyundai & Kia vehicles. July 22, 2006 to December 27, 2011 Ras Al Khor – After Sales Division Kia Service Call Center Reporting to the Call Center In-Charge, Reception Supervisor and Workshop Manager, Deputy General Manager, I am involved in the following activities; Responsible to answer all incoming calls in the Kia After Sales Call Center Direct Line Answer incoming calls and coordinate the outgoing calls including call transfer operations Answer telephone inquiries regarding their car status, location of the workshop. Transfer calls to different departments and also follow up for customer feedback about their car performance after service. Conduct survey through telephone regarding the satisfaction level of customers about their car and service of the workshop In-charge of the Hyundai and Kia Global Satisfaction Survey for all after-sales service in the UAE Update customer data base from time to time Maintaining the Appointment System for the workshop Follow up with customer who just had their car serviced in the Service Center of Ras Al Khor Receive and forward complaints to Call Center In-Charge and concerned branches Coordinate with different Branches in the UAE regarding reports for the follow up calls done in their respective Branch Call customers if there are any promotions going on in the workshop Update from time to time the Workshop Telephone Directory Fill-in the position of a service advisor (Quick Lube Counter) from time to time if there is less staff in the reception Do other duties delegated by superiors March 1, 2007 – September 1, 2007 Rashidiya After-Sales Division Administration Reporting to the General Manager, Deputy General Manager, and Service Marketing Manager, I am involved in the following activities; Handling all customer queries, complaints and assisting for the location and follow up about their cars In-charge of the Hyundai and Kia Global Satisfaction Survey for all after-sales service in the UAE Record data for each employee, including such information as addresses, absences and dates and reasons for terminations Answers questions regarding salaries, benefits and other pertinent information Gather personnel records from other departments or employees Encoding documents, sending fax, coordinating with HR Dept. about labor Approval / visa status of the new appointee Maintaining database of every staff in all after-sales service branches Maintaining database of the staff overtime list on a monthly basis Handling the distribution of some items and giveaways for the after-sales promotions in the UAE Also handles the incoming and outgoing calls from time to time Attend the walk-in visitors and assist them to their needs Sending documents / requirements of the new appointee to H. R. Dept. Maintaining filing system of all necessary documents Responsible for the incoming & outgoing correspondence (mail, parcel etc…) Do other duties that may be assign from time to time July 22, 2006 – to February 28, 2007 Ras Al Khor Workshop (After – Sales Service), Dubai Reporting to the Reception Supervisor and Workshop Manager, I am involved in the following activities; Provide customer care Assist service advisor in dealing with customer who comes in for service Encode different office documents like supply warranty job cards, closing of contracts etc… Prepare check list using the PDA for vehicles that comes for service Hand over to the customer their vehicle when they come for pick up Records daily attendance of staff in the reception area and also the attendance of the technicians inside the workshop Filing of different office documents Answer telephone inquiries regarding their car status, location of the workshop. Transfer calls to different departments and also follow up for customer feedback about their car performance after service. Conduct survey through telephone regarding the satisfaction level of customers about their car and service of the workshop Do other duties delegated by superiors DOLPHIN HOTEL APARTMENTS Bank Street,Bur Dubai, UAE Executive Secretary/ Hotel Coordinator Nov. 2005 – April 2006 Dolphin Hotel Apartments is situated in the heart of Bur Dubai in UAE with capacity of 118 rooms varying from studio to two bed room apartments contained in a nine storey building. The hotel also has its own swimming pool and spa in the rooftop. Dolphin includes an in-house buffet/ breakfast hall within the building with a seating capacity of 60. Reporting to the General Manager, I was involved in the following activities; Hotel Apartment Reception Coordinate with reception regarding occupied room details, check out list and reservation list Answer incoming calls and coordinate the outgoing calls in the reception including call transfer operations Carry out the tasks related to the guest check-in and check-out Interface with the reception regarding the housekeeping request such as towels, soaps, making up the rooms, etc. Facilitate to show the apartments to the new guest inquiring about the facilities in the hotel Prepare/ maintain the list of clean rooms after check out Executive Secretary Role Inter-department coordination, resolve interface issues Human resources (recruiting hotel staff) including job advertisements, conduct interviews, short listing, salary negotiations and prepare offer letter of employment Supervise key personnel including attendance and oversee the operations of the hotel Develop procedures and forms required for all the activities of the hotel apartment Coordinate housekeeping service that involves activities including making up the room, collection/ delivery of laundry and interface with laundry in-charge regarding guest’s laundry and linen laundry Liaison with external laundry service and prepare laundry bills for the guests on a daily basis Go for room rounds on all floors to monitor the individual housekeeper’s activities Cross check the missing items, mini bar items and items left by the guests during check out Coordinate the maintenance activities related the hot plates, lamps, air conditioner, fridge, faucets in the kitchen and bathroom, key-card locks, chain locks, electronic door locks etc. Ensure that the safety lockers are open during check out Prepare requisition form from housekeeping items like soaps, shampoos, body lotions and other amenities for the guests rooms Prepare and distribute the rooms assignments to the room attendants and housekeepers Prepare monthly schedule for the maintenance and housekeeping department Carry out public relations and promotional activities such as advertisements for the hotel apartment by sending e-mails and brochures to the tourism companies and private companies Monitor all the inquiries from various potential clients (individuals as well as corporate groups) and respond to the needs, present the facilities of the hotel to various clients Manage the hotel apartment inventory, coordinate the purchase activities related to upgrading the hotel facilities such as microwave ovens, furniture, beds curtains, pillows, linen CCTV monitoring system Follow up exit dates for temporary employees of the hotel apartment Interface with the accounting department regarding salaries for the staff Restaurant Manage the restaurant during breakfast Supervise the key personnel in the restaurant Coordinate with kitchen staff regarding food beverages preparation Attend specific needs of the guests during breakfast Cross check the table set-up, cutleries, food warmers, toasters and juice dispenser CITY CENTRAL SCHOOL Cagayan de Oro, Philippines 22 Nov. 2004 – October 2005 Volunteer SPED Teacher Reporting to the Regular Teacher, I was involved in the following activities; Assist in lesson plan making Take the role as teacher in the absence of the regular teacher Teach the students with hearing and/ or speech impaired Make personal efforts to ensure that the students get proper attention and guidance Fairhaven Event Coordinators Cagayan de Oro City, Philippines June 2003 - August 2005 Production Assistant Fairhaven Event Coordinators is involved in providing packages for events such as weddings, musical concerts, parties, etc. Reporting to the Regular Teacher, I was involved in the following activities; Monitor the inquiries from various potential clients Assists in the planning and design of the overall concept and production of an event Follow-up clients for feedback regarding the event and gather recommendations from clients JAB Appliances Cagayan de Oro City, Philippines June 1993 – November 2000 Customer Service / Secretary Reporting to the Regular Teacher, I was involved in the following activities; Provide customer care Assists and advise customers in making the right choice in the product range to achieve full customer satisfaction Conduct stock inventory, stock status and inventory reports in the showroom Encoding of price lists and other pertinent documents Recruitment of sales representatives Handles sales issues from time to time