Jennifer Amarachi Ossai

OSSAI JENNIFER AMARACHI Enugu, Nigeria-| - |LinkedIn PROFESSIONAL SUMMARY Detail-oriented and experienced Healthcare Virtual Assistant and General Nurse with 3 years of experience in patient care, administrative support, and medical documentation. Proficient in managing patient records, scheduling, and providing remote support using EHR tools. Demonstrates excellent problem-solving skills, empathy, and a commitment to enhancing patient care. SKILLS ● ● ● ● ● ● Problem Solving Tech savvy Data entry Attention to Details Time Management Patient advocacy ● ● ● ● ● Appointment Setting/Scheduling Patient Assessment Pain Management Patient Education Software Skills: MS Word, Excel, Zoom, Google Meet, Kareo, Calendly WORK HISTORY 04/2024 – Present Holistic Geriatric Care Services, Enugu Nigeria. Private Patient Staff Nurse ● ● ● ● 05/2024 – 06/2024 Delivered comprehensive care to over 50 geriatric patients, improving patient outcomes by 30% through effective management of chronic conditions like heart failure and diabetes. Conducted 20+ physical and psychological assessments monthly, enhancing care plan effectiveness and patient satisfaction by 25%. Responded to 10+ emergencies per month, implementing evidence-based wound care protocols that reduced infection rates by 20%. Educated patients and families through 30+ sessions, increasing patient understanding of self-care and treatment options by 40%. National Policy on Tropical Skin Care Graduate Research Assistant ● ● ● Conducted literature reviews and data analysis on tropical skin care, synthesizing information from 20 studies and reports to support evidence-based policy recommendations and ensure the national policy is grounded in current research. Supported the design and implementation of research studies, collecting data from over 200 participants across 3-5 studies annually, contributing to actionable insights for tropical skin care interventions. ● ● Prepared and presented research finding through 4-6 reports and presentations, and delivered results at 2-3 national or international conferences, effectively influencing policy and practice. Coordinated with stakeholders and policymakers, organizing 10-15 meetings or workshops each year to align research outcomes with policy needs, facilitating successful policy implementation. 01/ 2024 – 05/2024 Faith Elderly and Recreational Health Care Home Healthcare Virtual Assistant ● Managed scheduling and referrals for over 100 patients, increasing appointment efficiency by 35% using Kareo EHR. ● Facilitated communication and handled 50+ virtual consultations weekly, improving patient engagement and satisfaction by 30%. ● Utilized Calendly to manage patient appointments, reducing scheduling conflicts by 25% and enhancing operational workflow. ● Monitored progress and medication adherence for 80+ patients, achieving a 90% adherence rate through effective follow-up. 01/2023 – 12/2023 National Orthopaedic Hospital, Enugu Nigeria. Nurse Intern ● Provided care across multiple departments, improving patient care delivery efficiency by 20% in emergency and surgical units. ● Administered medications and managed wound care for 100+ patients monthly, reducing complication rates by 15%. ● Conducted detailed assessments of 60+ patients per week, contributing to a 25% improvement in overall patient outcomes through collaborative care. 08/2021 – 10/2022 St. Patrick’s Hospital and Maternity, Anambra Nigeria. Virtual patient relation personnel ● Managed scheduling and patient records for approximately 50 patients weekly, enhancing care coordination efficiency by 30% using Kareo EHR. ● Coordinated 40+ patient referrals and lab results monthly, improving follow-up efficiency by 25%. ● Maintained and updated 500+ patient records with 100% accuracy, ensuring compliance with privacy regulations and improving record-keeping efficiency by 20%. EDUCATION November 2022 November 2022 August 2022 February 2021 University of Nigeria, Nsukka, Enugu State, Nigeria ● Bachelor in Nursing Sciences ● Registered Midwife – National Diploma ● Registered Public Health Nurse – National Diploma ● Registered Nurse – National Diploma TRAINING AND CERTIFICATIONS ● Workshop Training on Maternal and Child Health Care, June 2021 (University of Nigeria, Enugu Campus) ● On-Demand IT Skills Training, August 2024 (Digital Witch Support Community) LANGUAGE ● English Proficiency ● Igbo proficiency