Jennifer Adofikwu | Freelancer Resume

ABEJE JENNIFER ADOFIKWU-Citec Estate, Airport Road Jabi, Federal Capital Territory (F.C.T.), Abuja. (- EDUCATION University of Mkar Mkar, Benue State BSc. Sociology 2016  Undergraduate study focused on the analysis and exploration of human behavior across different societies usually from a global perspective CERTIFICATES ALX AFRICA (Online)  Virtual Assistant  OXFORD HOME STUDY (Online)  Communication skills ALLISON (Online)  Firefighting  Alzheimer studies certificate TRAINING    Customer Service by Perfect Trust Training Programme, Abuja (Physical) Product Knowledge by Perfect Trust Training Programme, Abuja (Physical) Communication skill by Mrs. Afolake Ogunbiade, Abuja (Physical) SKILLS       Effective Communication Office Administration skills Organizational Skills Planning and Time Management Problem Solving Skills Critical Thinking and Decision Making        Marketing and Sales Skills Resourcefulness Emotional Intelligence Adaptability and Flexibility Proficiency in Microsoft Office Teamwork and Collaboration Multitasking and meticulousness WORK EXPERIENCE  Global Learning Exchange Enrollment Advisor          Abuja October 2023 - Present  Initiates contact with prospective students via cold calling, emails and social media to share information about academic programs. Coordinated recruitment events and information sessions- virtual and physical. Engages in recruitment activities by attending fairs, webinars, and virtual events to generate leads. Provides detailed information on various academic programs, admission criteria, financial aid, and scholarship opportunities.Advises students on the best program based on their academic background, career goals, and personal interests. Guides students through the entire application process, ensuring they meet deadlines and submit necessary documents (transcripts, test scores, etc.). Establishes and maintains positive relationships with prospective students to ensure they feel supported throughout their enrollment journey. Uses CRM (HubSpot) tools to track student interactions and enrollment progress. Updates student records regularly and provides reports on outreach and conversion rates to the admissions team. Ensures constant follow-up with leads and applicants, using multiple communication methods to keep them engaged, addressing student concerns and providing reassurance regarding program quality, and other uncertainties that may arise. Works closely with the admissions and academic departments to ensure a smooth enrollment process and a positive experience for students. Smat Professionals Abuja Marketing/Sales Executive October 2021- October 2023  Worked closely with the marketing department to creating strategies to attract and engage potential students and facilitating the recruitment and visa counselling process.  Identified target demographics and market segments for outreach.  Coordinated recruitment events and information sessions - virtual and physical.  Built and maintained relationships with high schools and other educational partners.  Attended college fairs to promote the institution.  Assisted prospective students in the admissions process, providing guidance on application requirements and deadlines.  Collaborated with admissions staff to ensure a smooth transition from recruitment to enrollment, visa application, and departure  Worked closely with academic departments, admissions teams, and other stakeholders to align recruitment efforts with academic programs. Essenza Nigeria Abuja Beauty Advisor supervisor /Sales August 2019 – September 2021  Provide consultation services to existing and potential customers who want to purchase products that they have limited knowledge of. This ensures that customers make suitable and satisfactory choice of products  Order and take stock of products. This ensures the availability of products for customers and also helps to detect shortages and excesses.  Assist customers in evaluating alternative products when their preferred product choice exceeds their budget. This help customers still make purchases of quality products within their budget plan.  Respond to inquiries of customers and co-employees via telephone calls and emails. This facilitates easy and timely dissemination of accurate information and subsequently improves customer service.  Merchandise products appropriately. This increases the visibility of products (especially new products) to customers and subsequently leads to higher sales.  Process customers’ purchase and upload customers’ data to the company’s database system. This helps to   keep records of customers and facilitate after sales support and benefits. Market products to both existing and potential customers. This helps to increase company sales and meet monthly financial targets. Upload daily sales records to company’s excel sheets. This ensures appropriate and efficient sales record keeping. APA Rice Nigeria Limited Otukpo Secretary May 2018 – April 2019  Managed and Coordinated Daily Administrative Operations, Ensured seamless day-to-day activities within the company, contributing to its efficient operation.  Scheduled Meetings and Events, Handled daily, weekly, and monthly agendas, including the arrangement and scheduling of appointments, meetings, and events.  Minutes Taking and Distribution, Attended meetings, accurately recorded minutes, and promptly shared them with relevant staff members to ensure alignment.  Performed administrative duties, organized and maintained notification systems, prepared and distributed letters, reports and other necessary documents.  ffice supplies management, monitored stock levels of office supplies and place orders as necessary, ensuring consistent availability of essential items.  Handled Communications, Responded to inquiries and complaints via phone and email, redirecting calls and messages to the appropriate parties when necessary.  Maintained Employee and Client Databases, Filed and updated contact information for employees, clients, and partners, ensuring accuracy and easy access.  Managed mail and documentation, performed tasks such as sorting, filing and distributing mails while ensuring proper document organization and flow.  National Youth Service Corps (N.Y.S.C.) Government Model Secondary School Jalingo Teacher May 2017 - April 2018  Successfully improved student participation in the classroom through integration of creative role-playing exercises.  Identified, selected, planned, evaluated and revised course content and course materials. This ensured that students were taught with an up-to-date curriculum.  Communicated necessary information regularly to students, colleagues and parents regarding student progress and student needs. This ensured optimum performance of students.      Observed and evaluated students’ performance. This helped with tracking students’ academic progress. Provided appropriate feedback on work to the school authorities. This helped to monitor entire work progress. Managed students’ behavior in the classroom by establishing and enforcing rules and procedures. This helped to imbibe appropriate behaviors in students and ensured compliance to school’s code of conduct. Prepared and documented reports on students and activities. Reviewed teaching methods and learning theories. This helped to optimize students’ learning and assimilation. VOLUNTEER EXPERIENCE Heartland Alliance Benue State Supervising Peer Educator March 2014 – April 2015  Educated the public on HIV / AIDS. Educated them on HIV / AIDS prevention, diagnosis, treatment / management. This helped the public make informed choices and decisions.  Participated in HIV / AIDS screening exercises organized for the public by the organization. This helped in early detection and treatment.  Supervised and trained six budding peer educators. This helped the organization in capacity building. REFERENCE Available on Request.