Jennie Espino

 OBJECTIVE: Seeking position where in my extensive experience will further develop and utilized. A high impact position requiring creative and innovative approaches to problem solving, strategy development and fulfillment of my personal goal. WORK EXPERIENCE: Applied General Agency: Appointment Setter ( part-time) Work at home October 19, 2018 to December 15, 2018 Daily Times Newspaper: Telemarketer (Project Based) Work at home August 5, 2018 to August 17, 2018 PREMIER REAL ESTATE: Appointment Setter (Project Based) Work at Home August 2, 2018 to August 16, 2018 TELETECH: Customer/Technical Support 2 (Voice, Chat, Email and Messaging) T-MOBILE: 19th Floor, Cybergate III, Mandaluyong City October 7, 2011 to March, 2018 Assisted customers with plan upgrade and upsell features Assisted customer with technical issues for smartphones Processed order, returns and refund Cancel orders Assisted customer with billing issue 24/7 CUSTOMER: Technical Support 2 Time Warner Cable and Brighthouse Networks: MJ Building, Makati City November 2010 to August 2011 JOB DESCRIPTION: Assisted customers with connectivity concerns Performed remote access to a customer's computer for advanced troubleshooting CONVERGYS PHILIPPINES INC: CSR 1 DTV Satellite Dish: Commonwealth Branch, Quezon City January 26, 2010 to November 20, 2010 JOB DESCRIPTION: Assisted customers in ordering PPVs from the website, automated phone system, and through a remote control using a receiver Upselling the premium channels: HBO, CINEMAX, and SPORTS PACKAGE Explained bill ledger and charges to customers NCO Groups: Technical/Customer Support – Tier 2 XBOX: ABS-CBN ELJ Building, Mother Ignacia, Quezon City October 24, 2008 to January 2010 JOB DESCRIPTION: Handled four (4) LOBs for XBOX: Media Center, Hardware, Live and Billing Processing repair, assisting customer with game specifics online, and walk them through with connectivity concerns using Modem, Router, and Gateway. Explain Bill and breakdown of charges CHARACTER REFERENCES: Darryl Salvador EscalanteErika Marie Castro Team Leader – TELETECHTeam Leader – TELETECH-