JENNELYN A.
DEL PUSO
Executive Assistant/ Customer Support
Representative
Experience
Technical Skills
MS Office Tools
MS Outlook
MS 365
Google Workspace
Salesforce
Adobe Creative Suite
Adobe Photoshop
Canva
Capcut
Asana
Trello
Airtable
Slack
Zoom
MS Teams
E-Commerce Platforms (Ebay,
Etsy, Gumroad)
AI tools (ChatGPT, Gemini,
Midjourney, Notebook LM,
Claude, DeepSeek)
FB Meta Ads
Wordpress.com
LinkedIn Sales Navigator
Hubspot Sales Hub
Customer Service and Sales Representative (CSSR)
BANK OF THE PHILIPPINE ISLAND
(June 2018 - September 2025)
Provided front-line customer service by assisting clients with
account inquiries, transactions, and banking products while
ensuring compliance with bank policies and regulations.
Promoted and cross-sold banking products such as savings
and checking accounts, loans, credit cards, and insurance,
contributing to branch sales targets.
Handled customer concerns and complaints professionally,
resolving issues efficiently to maintain high customer
satisfaction.
Processed cash and non-cash transactions accurately,
including deposits, withdrawals, fund transfers, and
payments.
Maintained accurate customer records and updated account
information in core banking systems.
Manage clients’ portfolios and sales journey through
Salesforce.
Ensured strict adherence to KYC, AML, and internal control
procedures.
Collaborated with branch officers and relationship managers
to support sales campaigns and customer acquisition
initiatives.
. Executive/Administrative Assistant (AA)
BANK OF THE PHILIPPINE ISLAND
(November 2012 – May 2018)
English
Germany (basic)
Provided high-level administrative and executive support to the
Spain (basic)
Area Business Director, overseeing multiple bank branches.
Managed complex calendars, scheduled meetings and events, as
well as prepared agendas, and coordinated travel arrangements.
Prepared professional reports, presentations, and business
performance summaries for management reviews and executive
meetings.
Coordinated communication between the Area Business
Director, branch managers, and head office departments.
Assisted branches in daily operations through manpower
alignment and staffing coordination.
Tracked branch performance metrics, sales reports, and
operational data to support strategic decision-making.
Assisted in planning and executing sales initiatives, branch
activities, and regional business programs.
Maintained confidential records, handled sensitive information
with discretion, and ensured compliance with banking policies.
Soft Skills
Strong Attention to Detail
Execution and Follow-through
Confident and Effective
communication, both verbal and
written
Excellent in Customer Service
Effective Time Management
and Problem-Solving Skills
Proven Organizational and
Administrative Skills
Proactive and Self-Motivated
Strong Prioritization Skills
Creative
Strong Analytical Skills
Adaptable and Result-Driven
EDUCATION
-
University of Caloocan City
Master in Business Administration
-
Divine Mercy College Foundation Inc,
Bachelor in Business Administration
AWARDS
FIRST HIGHEST AVERAGE” - ACADEMIC
AWARD
BATCH 2009 - Bachelor in Business
Administration
Divine Mercy College Foundation Inc,
”LEADERSHIP AWARD”
JBEA (Junior Business Executive
Association)
- President
S.Y: 2008 - 2009
Divine Mercy College Foundation Inc,
Experience
Online Tutor/Freelance Tutor
Tutor Ocean
(April 2024 - August 2025)
Conduct an online tutorial session on Management
subjects. Facilitate and support students in their learning
process through virtual platforms.
Provide individualized instructions tailored to a student’s
specific needs, learning style, and pace.
Monitor students’ progress and boost student
motivation by providing positive reinforcement, setting
achievable goals, and encouragement to overcome
challenges.
E-commerce VA
Temple of West / Australian Client
(Part-time - Sept to Dec 2017)
Process orders of customers and ensure smooth
processing of transactions.
Deliver customer support through escalating after-sales
concerns.
Optimize product listing and collaborate with the
inventory team.
Conduct product research and possible suppliers.
Training Certifications
”CERTIFICATE OF COMPLETION”
Course: General Virtual Assistance
January 2025
FH Moms Mastery Course FH Moms Inc.
”CERTIFICATE OF COMPLETION”
Course: Graphics and Videos for Brand Marketing
January 2025
FH Moms Mastery Course FH Moms Inc.
”CERTIFICATE OF COMPLETION”
Course: Foundations of Digital Marketing and
E-commerce
November 2025
GOOGLE / COURSERA
”TEFL CERTIFICATE”
Course: Teaching English as a Foreign Language
Course”
August 2025
Teacher Record – TEFL Professional Institute
