JENNELYN A.
DEL PUSO
Executive Assistant/ Customer Support
Representative
-
-Panorama Golden Hills Subd.
Loma de Gato, Marilao,
Bulacan,
Phils. 3019
Skills
Technical Skills:
MS Office
MS Outlook
MS 365
Goggle Workspace
Salesforce
Adobe Creative Suite
Canva
Audacity
Trello
Soft Skills:
Strong Attention to Detail
Effective written and verbal
communication
Excellent in Customer Service
Effective Time Management
Proven Leadership Skills
Effective Organizational and
Administrative Skills
Proactive and Self-Motivated
Strong Prioritization Skills
Creative
Strong Analytical Skills
Experience
Customer Service Representative (CSR)
BANK OF THE PHILIPPINE ISLAND
(May 2018 - present)
Process several customer’s transaction and request. Handle
complaints and answer client’s inquiries Conduct client’s
screening and profiling. Manage client’s portfolio and
provide solutions through offering financial products and
services.
Executive/Administrative Assistant (AA)
BANK OF THE PHILIPPINE ISLAND
(November 2012 – April 2018)
Function as an Executive Assistant to the Area Business
Director. Perform email management and calendar
management. Prepare, consolidates and submit Area
reports as needed by the Head Office. Handle
administrative task and assist branches through effective
manpower management. Process payments of Area
expenses. Organize events, meetings and seminars for the
Officers and Staff.
Online Tutor/Freelance Tutor
Tutor Ocean
(April 2024 - present)
English
Germanysubjects.
(basic)
Conduct online tutorial session of Management
Facilitate and support students in their learning process
Spain (basic)
through virtual platforms. Provide individualized
instructions tailored to a student’s specific needs, learning
style and pace. Monitor student’s progress and boost
student motivation by providing positive reinforcement,
setting achievable goals, and encouragement to overcome
challenges.
E-commerce Specialist/Dropshipper
Marni’es EBAY
(Part-time - Sept to Dec 2017)
Process orders of customers and ensure smooth processing
of transactions. Deliver customer support through
escalating after sales concern. Optimize product listing and
collaborate with the inventory team. Conduct product
research and possible suppliers.
Awards and
Certifications
“FIRST HIGHEST AVERAGE” - ACADEMIC
AWARD-
BATCH 2009 - Bachelor in Business
Administration-Divine Mercy College Foundation Inc,
Panorama Golden Hills Subd.
Loma de Gato, Marilao,
“”LEADERSHIP AWARD”
Bulacan,
JBEA (Junior Business Executive Association)
Phils. 3019
- President
S.Y: 2008 - 2009
Divine Mercy College Foundation Inc,
“”CERTIFICATE OF COMPLETION”
Course: General Virtual Assistance
January 2025
FH Moms Mastery Course
FH Moms Inc.
Education
-
University of Caloocan City
Master in Business Administration
-
Divine Mercy College Foundation Inc,
Bachelor in Business Administration
-
Guinacot, National High School, Bohol
Secondary Education
“”CERTIFICATE OF COMPLETION”
Course: Graphics and Videos for Brand
Marketing
January 2025
FH Moms Mastery Course
FH Moms Inc.
English
Germany (basic)
Spain (basic)
“FIRST HIGHEST AVERAGE”
BSBA Batch 2009 – Divine Mercy
College
“LEADERSHIP AWARD”
Junior Business Executive Association
-) – Divine Mercy College
