Jenevib Punongbayan

JENEVIB PUNONGBAYAN (- (WHATSAPP)-https://www.linkedin.com/in /jenevib-punongbayan GO-GETTER E-COMMERCE SPECIALIST AND SOCIAL MEDIA ASSISTANT A results oriented Amazon + Shopify Specialist for E-commerce companies to help them leverage up their E-commerce business with extensive experience in the highly competitive industry. Specialize in launching new services and products from concept to roll-out from ground up. Expertise in improving performance with social media marketing while securing customer loyalty and forging valuable relationships with internal and external partners. PROFESSIONAL EXPERIENCE Amazon/Shopify/Social Media Assistant Scout & Company (E-commerce Brand) ● ● ● ● ● ● ● ● ● Managed Amazon Seller Central tasks Account Health issues, catalog management, suppressed listing, shipping labels and coordinated with Seller Support. Extensive keyword research using powerful tools in Helium 10 such as Magnet and Cerebro. Formulated effective listing optimization by generating the researched keywords and integrated into Helium 10’s Frankenstein, Scribbles and Listing Analyzer. Conceptualized and designed Amazon images and A+ contents to better aesthetics and provide more infographics to increase sales using Photoshop, Adobe Illustrator and Canva. Managed the overall social media pages of the Brand including Facebook, Facebook Community Instagram, Pinterest. Created highly engaged contents using Canva, Adobe to develop Brand position and Brand awareness. Scheduling posts for effective user engagement using FB Business Manager and Tailwind. Managed Facebook Shop and uploaded products for Shop catalog. Developed & executed a social media marketing strategy to enhance content visibility and engagement, increasing followers by 50%. INSTAGRAM SPECIALIST OpInsta Agency, United States ● ● ● ● ● ● ● February 8, 2021- December 15, 2022 December 2020- January 2021 Conducted an in-depth audit of the IG profile to identify areas for improvement, resulting in a 16% increase in followers & 20% higher engagement rate. Created graphics content using Canva & Placeit for 10 weekly posts, resulting in 25K+ likes on posts. Scheduled 8 weekly Instagram stories with Call-to Actions that drove 17K+ visits to the website within 3 months. Prioritized project management of clients account using Basecamp and collaborated with the team in organized ways to manage projects Generated over 500 relevant hashtags for Instagram, leading to a 40% increase in organic followers. Conducted thorough research of competitor accounts, enabling the development of an effective content calendar and driving a 20% boost in engagement rate. Provided timely customer service on clients’ social media accounts resulting in 90% satisfaction rate from customers. Amazon Operation Officer (20 hrs/week) October 2020- December 2020 Honest Commerce, United Kingdom ● ● ● ● ● Coordinated supplier liaisons and shipments to FBA/warehouses, resulting in timely delivery of products. Conducted extensive product research for new and current product development initiatives, driving a 10% increase in revenue. Created and maintained inventory management system with accurate listings, edits & prices on over 15K SKUs in Amazon UK, US, EU, Japan; achieving an average accuracy rate of 95%. Monitored and maintained Amazon seller health accounts, ensuring compliance with all policies & guidelines. Conducted excellent customer service regarding order issues, refunds, replacement by building and maintaining an ecosystem of triggered online customer journeys that are personalized around each individual. AMAZON VIRTUAL ASSISTANT (FBA Private Label) Dr. G Collections, Nevada, USA ● ● ● ● ● Conducted in-depth product research to identify new products, resulting in an increase of 10% sales revenue. Managed inventory planning for SKUs with 95% accuracy rate, minimizing stock outages by 20%. Maintained account health check on Seller Central accounts and ensured adherence to Amazon policies & guidelines. Created shipping plans, provided support with third party quality control inspection and sent shipping label barcodes and shipping of products from supplier’s factories to Amazon warehouse. Developed E-books which drove an additional sales growth in Amazon KDP paperback listings. AMAZON VIRTUAL ASSISTANT INTERN VA University ● ● ● ● ● ● ● ● June 2020 – September 2020 April 2020 – June 2020 Leveraged Jungle Scout, Helium 10, Keepa, TWF Buy Box and Tactical Arbitrage to source products with an 80% success rate. Established SOPs for Amazon that optimized ad campaigns and enhanced customer service processes; resulting in a 20% decrease in negative feedback. Negotiated contracts with new suppliers to acquire new products for product research members, generating an additional revenue. Facilitated communication between internal team members and external suppliers, leading to a reduction of time-to-market. Established accounts with new wholesale suppliers within the first 3 months of employment resulting in a 25% growth in customer acquisition. Optimized listing images, titles & keywords for products to enhance discoverability and reduce bounce rates by 20%. Created detailed product listings including titles & descriptions for products resulting in 25% increase in sales. Developed message templates to respond to customers quickly & accurately; increasing customer satisfaction ratings by 30%. SOCIAL MEDIA MARKETING/SHOPIFY VA ShopEdenRose, Meadows Place, Texas, US ● ● ● ● ● ● ● September 2019 – March 2020 Managed social media planning for execution of marketing strategies, resulting in an increase of customer engagement by 20%. Developed Instagram posts/stories and responded to customers' comments/requests/complaints within 24 hours, increasing customer satisfaction by 40%. Created professional graphics on Canva platform to be used across all social media platforms, leading to a 30% increase in overall brand recognition. Compiled relevant hashtags to include in the posts to reach targeted audiences. Managed Shopify platform to generate discount codes & vouchers, resulting in a 25% increase of sales. Leveraged community management strategies to drive customer reviews by 50%, boosting website traffic by 20%. Resolved shipping complaints with an average response time of 3 hours and tracked shipments for customers per month, increasing customer satisfaction rate by 30%. EDUCATION AMA College - Batangas, Philippines Bachelor of Science in Computer Programming May 2000 CERTIFICATES Amazon Virtual Assistant Training VA University April 2020 Social Media Management and Marketing Elevate Academy January 2021 Pinterest Marketing Udemy March 2021