Jenevib Punongbayan

GENERAL VIRTUAL ASSISTANT

Scout & Company (E-commerce Brand) February 8, 2021- December 15, 2022

• Managed Amazon Seller Central tasks Account Health issues, catalog management, suppressed listing, shipping labels and coordinated with Seller Support.
• Extensive keyword research using powerful tools in Helium 10 such as Magnet and Cerebro.
• Formulated effective listing optimization by generating the researched keywords and integrated into Helium 10’s Frankenstein, Scribbles and Listing Analyzer.
• Conceptualized and designed Amazon images and A+ contents to better aesthetics and provide more infographics to increase sales using Photoshop, Adobe Illustrator and Canva.
• Managed the overall social media pages of the Brand including Facebook, Facebook Community Instagram, Pinterest.
• Created highly engaged contents using Canva, Adobe to develop Brand position and Brand awareness.
• Scheduling posts for effective user engagement using FB Business Manager and Tailwind.
• Managed Facebook Shop and uploaded products for Shop catalog.
• Developed & executed a social media marketing strategy to enhance content visibility and engagement, increasing followers by 50%.
• Coordinated supplier liaisons and shipments to FBA/warehouses, resulting in timely delivery of products.
• Conducted extensive product research for new and current product development initiatives, driving a 10% increase in revenue.
• Created and maintained inventory management system with accurate listings, edits & prices on over 15K SKUs in Amazon UK, US, EU, Japan; achieving an average accuracy rate of 95%.
• Monitored and maintained Amazon seller health accounts, ensuring compliance with all policies & guidelines.
• Conducted excellent customer service regarding order issues, refunds, replacement by building and maintaining an ecosystem of triggered online customer journeys that are personalized around each individual.

AMAZON VIRTUAL ASSISTANT (FBA Private Label)                     

Dr. G Collections, Nevada, USA June 2020 – September 2020

• Conducted in-depth product research to identify new products, resulting in an increase of 10% sales revenue.
• Managed inventory planning for SKUs with 95% accuracy rate, minimizing stock outages by 20%.
• Maintained account health check on Seller Central accounts and ensured adherence to Amazon policies & guidelines.
• Created shipping plans, provided support with third party quality control  inspection and sent shipping label barcodes and shipping of  products from supplier’s factories to Amazon warehouse.
• Developed E-books which drove an additional sales growth in Amazon KDP paperback listings.

AMAZON VIRTUAL ASSISTANT INTERN

VA Placement Agency April 2020 – June 2020

• Leveraged Jungle Scout, Helium 10, Keepa, TWF Buy Box and Tactical Arbitrage to source products with an 80% success rate.
• Established SOPs for Amazon that optimized ad campaigns and enhanced customer service processes; resulting in a 20% decrease in negative feedback.
• Negotiated contracts with new suppliers to acquire new products for product research members, generating an additional revenue.
• Facilitated communication between internal team members and external suppliers, leading to a reduction of time-to-market.
• Established accounts with new wholesale suppliers within the first 3 months of employment resulting in a 25% growth in customer acquisition.
• Optimized listing images, titles & keywords for products to enhance discoverability and reduce bounce rates by 20%.
• Created detailed product listings including titles & descriptions for products resulting in 25% increase in sales.
• Developed message templates to respond to customers quickly & accurately; increasing customer satisfaction ratings by 30%.

SOCIAL MEDIA ASSISTANT/SHOPIFY VA/ Graphic Designer

ShopEdenRose.com, Meadows Place, Texas, US/ Sept. 2019 - Present

• Manage social media planning for execution of marketing strategies and community management
• Creating IG posts/stories, responding to customer’s comments, requests and complains, strengthening customer relationships.
• Creating social media graphics in Canva professional
• Managing Shopify, creating discount codes, vouchers, order fulfillment