Jenelyn Aberio Pontillo

Jenelyn Pontillo, RPm Experiences Professional Summary A highly organized and Licensed Psychometrician with extensive experience in U.S. healthcare administration and insurance verification. Proven track record at Optum Global Solutions in maintaining HIPAA compliance, resolving complex claim discrepancies, and managing high-volume medical data. Seeking to leverage strong analytical skills and scheduling expertise to support Goldenpoint Acupuncture as a Medical Biller. Core Competencies Healthcare & Technical Skills Healthcare Administration: Insurance verification, claims management, and provider relations. Compliance & Privacy: Strict adherence to HIPAA standards and handling of sensitive PHI (Protected Health Information). Data Systems: Proficiency in CRM data entry, Google Workspace, Microsoft Office, and Digital Asset Creation (Canva) Logistics & Scheduling: Calendar Management, Coordinating Travel Arrangements, Route Optimization, Provider Schedulin Professional Soft Skills Communication: Experienced in interacting with medical providers, managing HR interviews, and delivering training sessions. High-Level Organization: Proven ability to manage executive calendars and complex training schedules with meticulous attention to detail. Adaptability & Remote Collaboration: Demonstrated efficiency in remote environments, transitioning smoothly between training, administration, and support roles. Optum Global Solutions October 2023 – December 2025 Provider Service Advocate Verified and updated insurance coverage details with high accuracy for US-based providers. Maintained sensitive data in strict compliance with HIPAA standards. Resolved complex claim discrepancies, denials, and underpayments through diligent documentation and tracking. Managed structured data across multiple third-party healthcare systems. Optum Global Solutions October 2024 – December 2024 Trainer Intern Facilitated training sessions on product processes and soft skills for healthcare advocates. Developed call scripts, FAQs, and reference guides to ensure industry-standard compliance. Managed complex training calendars and coordinated schedules across cross-functional teams. San Pedro College of Business Administration November 2020 – July 2023 HR Student Employee / Personal Assistant Supported recruitment, onboarding, employee record management and virtual/on-site teaching demonstrations. Acted as Personal Assistant to the HR Manager, managing her calendar, scheduling interviews, meetings, and teaching demos. Coordinated travel arrangements and prepared meeting materials. Provided administrative support to ensure smooth HR operations. Education Bachelor of Science in Psychology |- San Pedro College of Business Administration Class Valedictorian - Magna Cum Laude