Jenelyn Aberio Pontillo

I am a dedicated professional with a specialized background in the insurance payer industry. My experience as a Provider Service Advocate at Optum gave me an "insider’s view" of the healthcare system. This role allowed me to understand exactly why claims are denied and how to resolve them quickly to ensure providers get paid.

I specialize in bridging the gap between healthcare offices and insurance companies. I am highly proficient in managing patient eligibility, verifying benefits, and navigating complex insurance regulations for Medicare, PPO, and HMO plans. My goal is to help healthcare practices maintain a steady cash flow by submitting clean claims, managing appeals, and resolving financial discrepancies with precision.

I am a detail-oriented worker who values patient confidentiality and high-quality documentation. Whether it is managing billing logs in software like Jane, entering ICD-10 codes, or following up on late payments, I bring a proactive and organized approach to every task.