Jenelyn Abaigar

HI! I’M JENELYN ABAIGAR, AT YOUR SERVICE! WHY ME? I’M VERY QUALIFIED TO HELP. WITH MY 8 YEARS OF EXPERIENCE IN CUSTOMER SERVICE AND 4 MONTHS AS AN APPOINTMENT SETTER, I CAN OFFER A COMPREHENSIVE APPROACH TO SUPPORTING YOUR NEEDS. I CAN PROVIDE OUTSTANDING CUSTOMER SUPPORT BY ADDRESSING INQUIRIES, RESOLVING ISSUES, AND ENSURING A POSITIVE CLIENT EXPERIENCE. I’M SKILLED IN BUILDING RAPPORT, HANDLING COMPLEX ISSUES, AND DELIVERING SOLUTIONS THAT KEEP CUSTOMERS SATISFIED. AS AN APPOINTMENT SETTER, I CAN TAKE ON THE RESPONSIBILITY OF SCHEDULING AND MANAGING YOUR APPOINTMENTS, ENSURING YOU STAY ORGANIZED AND FOCUSED ON WHAT MATTERS MOST. I’LL COORDINATE WITH YOUR CLIENTS, CONFIRM MEETINGS, AND ENSURE THAT EVERYTHING IS ON TRACK, LEAVING YOU WITH MORE TIME TO FOCUS ON YOUR CORE TASKS. MY ABILITY TO MANAGE CLIENT INTERACTIONS EFFICIENTLY ALLOWS YOU TO FOCUS ON BUILDING RELATIONSHIPS AND CLOSING DEALS, WHILE I ENSURE ALL LOGISTICS AND FOLLOW-UPS ARE HANDLED SMOOTHLY AND PROFESSIONALLY. MY WORK EXPERIENCES APPOINTMENT SETTER During my 4-month tenure as an Appointment Setter for a Mortgage Protection Plan, I played a pivotal role in driving business growth and ensuring seamless client engagement. My responsibilities included managing leads, scheduling appointments, and supporting the sales team in achieving its goals. CUSTOMER SERVICE REPRESENTATIVE CONCENTRIX In this role, I provided customer support for shredding and storage services, handling a variety of tasks: Phone Support: I answered customer calls, addressed inquiries, and provided information about shredding and storage services. Email Communication: I sent emails to clients, confirming appointments, answering questions, and providing updates. Case Management: I created and tracked service cases, ensuring that customer requests were handled and resolved on time. Problem Solving: I worked with other teams to fix issues like missed pickups or billing questions, making sure customers were satisfied. Client Assistance: I helped clients understand how to use our services, ensuring they had all the information they needed. CUSTOMER SERVICE REPRESENTATIVE TELUS INTERNATIONAL PHIL. In this role, I assisted customers with transaction disputes by: Provided exceptional customer service as a Customer Service Representative for Financial Accounts at Telus International Phil. Assisted cardholders with card activation, transaction inquiries, and ensured a seamless experience. Resolved customer issues promptly, maintaining a high level of satisfaction and ensuring quick resolution. Developed strong communication and problem-solving skills in a fast-paced environment. Handled disputes by taking calls from customers with concerns about unauthorized or incorrect transactions, gathering necessary details, and initiating the investigation process to resolve issues. LET’S WORK TOGETHER! Contact me and let's schedule a chat. PHONE : - EMAIL :-