Jenelle Contreas

JENELLE LIBREA CONTRERAS Mobile no:- Email:-Skype ID: jenelle.librea OBJECTIVE: Seeking for an opportunity to work in a dynamic environment that provides growth in my field. Eager to contribute experience as well as further professional skills and background in an organization that values dedicated service and commitment to job quality. CAREER HIGHLIGHTS:  Five (5) years’ experience as a Customer Service Representative in a service oriented industry with dedication to the tasks.  Ability to lead and motivate teams and influence people, problem-solving skills.  Good communication skills.  Ability to work independently or in a group  Use of computer software to track staff schedules and perform other record keeping taks.  Exceptional eye for detail and ability to mult-task.  Computer literate: Microsoft Word, Excel, PowerPoint, Outlook and Adobe Photoshop  Software Expert PROFESSIONAL EXPERIENCE Customer Service Representative TeleTech Customer Care Management Phils., Inc November 2013 - April 2018      Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Summer Practicum April 17, 2013 – May 17, 2013 Chez Rafael Hotel and Café Le Barako De La Salle Lipa – Lipa City, Batangas HRM OJT June 2013 - Ocober 2013 Mount Malarayat Golf and Country Club Brgy. Dagatan, Lipa City, 4217 Batangas AFFILIATIONS/ACHIEVEMENTS     Case Manager – TELETECH LIPA World Class Call Award – TELETECH LIPA Excellence in Customer Service Award- TELETECH LIPA Best Customer Service Award – TELETECH LIPA EDUCATIONAL BACKGROUND Bachelor of Science in Hotel and Restaurant Management Year 2009 till 2013 De La Salle Lipa University– Lipa City, Batangas TRAININGS and SEMINARS CERTIFICATE OF OJT COMPLETION Mount Malarayat Golf and Country Club, 4217, Lipa City, Batangas Hotel Familiarization Training (February 24 th, 2012) Sofitel Philippine Plaza – CCP Complex, Roxas Boulevard, Pasay City NEGRENSE: “Exploring Negros Heritage” – Front Office Best Practices, Food Cost Control and Negros Cuisine (September 22nd, 2011) L’fisher Hotel – Bacolod City, Philippines Half-Day Seminar on Food Preparation and Cooking with Asian Cuisine Demo (September 11, 2010) Lima Park Hotel- Lima Technology Center, Malvar, Batangas New Trends in Marketing (November 24, 2008) De La Salle Lipa, Lipa City, Batangas Other Skills: Interest includes surfing the net & socializing, reading books, baking and playing sports. Goal-oriented, hardworking, trustworthy and responsible. Speaks fluent in Filipino and English. CHARACTER REFERENCES: John Kristofer Malabanan Team Leader( Supervisor) Teletech Lipa- Camille Abella Team Leader( Supervisor) Teletech Lipa- Rea Rafael Operations Manager Teletech Lipa--