Jeneffer Cañete

JENEFFER CAÑETE Administrative Assistant ABOUT ME CONTACT --Blk 4 Lot 2 Sta. Rosa St. Sta. Clara Village Sitio Guadalupe Catalunan Grande Davao City, 8000 EDUCATION Holy Cross of Davao College Bachelor of Business Management I’m a creative and curious professional with a passion for continuous learning and growth. With a solid background in administrative work, I’ve developed a versatile skill set and a unique perspective that I’m excited to bring to new opportunities and collaborative environments. I thrive on finding efficient solutions, supporting teams, and constantly expanding my knowledge to add value wherever I can. EXPERIENCE Ibexx Global - Customer Service Representative - SKILLS Management Skills Creativity Digital Marketing Negotiation Critical Thinking Leadership LANGUAGE English Tagalog Communicate with customers through phone call and email, always responding in a friendly, professional, and timely way. Help resolve issues by listening to customer concerns, identifying the root of the problem, explaining possible solutions, and making sure everything is fully resolved. Keep customer records up to date by logging account details and documenting each interaction accurately. Support customers with placing orders, processing returns, and handling exchanges. Share clear and helpful information about our products and services to guide customers. Work closely with other departments to find solutions for more complex customer concerns. Follow company communication standards, policies, and procedures. Spot urgent issues and quickly escalate them to the right team or manager. Strive to meet both individual and team goals around customer satisfaction and response time MORE ABOUT ME : CNM Solutions - Order Placer/Customer service representative I'm a friendly and reliable Customer Service Representative with 2 years of experience helping customers, solving problems, and making sure they leave satisfied. I enjoy creating positive experiences Place accurate orders based on inventory levels, customer needs, or team requests. Communicate with vendors or internal teams to confirm details like pricing, availability, and delivery timelines. Keep an eye on open orders and follow up to make sure deliveries stay on track. and finding ways to make service Update records and systems with order information so processes better. I'm looking for a everything stays organized and easy to find. role where I can keep learning, grow my skills, and be part of a team that puts customers first. Work closely with the warehouse or fulfillment team to ensure smooth processing and delivery. Review invoices and purchase orders to make sure everything matches up. Flag any supply issues or stock shortages early so they can be resolved quickly. Follow the company’s ordering process and help keep everything running efficiently Experienced Administrative Assistant with 4+ years supporting teams in fast-paced office environments. Doc Bayani’s Animal Wellness Clinic- Administrative assistant Skilled in calendar management, document organization, and internal Schedule meetings, manage calendars, and help coordinate communication. Known for being appointments or events. reliable, organized, and easy to work Prepare and organize files, reports, and documents for team use. with. Excited to bring my skills to a Answer phone calls and emails, and help direct questions to the supportive and collaborative team. right people. Keep digital and physical filing systems organized and up to date. Order office supplies and make sure everything is stocked and ready. Assist with travel planning and expense tracking when needed. Help new team members get set up and support general onboarding tasks. Jump in to support the team with special projects or day-to-day needs. REFERENCES Rovelyn Mortijo Bayani Vandenbroeck CEO Administrative Head Phone: - Email :- Phone: - Email :-