Jemima Gallardo

JEMIMA GALLARDO Process Training and Compliance Analyst About Me Experience Passionate and detail-oriented Process Training and Compliance Analyst with over 6 years of experience skilled in developing impactful training programs, analyzing processes for continuous improvement, and implementing strategies to enhance operational effectiveness and customer satisfaction. Known for excellent communication, multitasking abilities, and a commitment to professional development. Process Training and Compliance Analyst Jun 2017 – Aug 2024 Process Synergy Inc. (a subsidiary of San Miguel Corp.) --Taytay, Rizal Education MFI Polytechnic Inst. Inc BS - Information Technology 2012 - 2015 Skills Programming Languages Compliance and Regulatory Knowledge Data Entry Expert and CRM tools handling Communication and Interpersonal Skills IT and Cloud Environment Knowledge Consulting and Project Management Technical and Analytical Skills Self-Starter and Teamwork Managed daily input of 100+ new customer contacts into Hubspot CRM and assisted in handling SMS/Email campaigns reaching up to 1,000+ contacts per day. Maintained high accuracy in data entry while assisting with SMS campaign setup and managing campaign data in Excel. Monitored and responded to customer inquiries in real-time via SMS tool and email, collaborating with the sales team to ensure timely follow-up on leads. Ensured process documentation for Cards Operations was up-to-date, with regular reviews and improvements. Developed and updated training materials for new and existing employees, ensuring compliance with operational processes and regulatory requirements. Monitored compliance with industry regulations, including Data Privacy and financial regulations, while supporting system upgrades to align with compliance standards. Conducted data analysis and reporting using advanced Excel functions (VLOOKUP, Pivot Tables) to track operational performance and assess policy adherence. Customer Experience Associate Boldr (Seasonal Ramping - Part time) Feb 2021 - Nov 2021 Provided a part-time customer and technical support through various channels (phone, email, chat) via remote set-up. Sales and Marketing Associate Codemate Trading and Inkjet Services Mar 2016 - May 2017 Managed sales processes and marketing strategies to drive business growth and assist in organizing. I also managed marketing events, trade shows, webinars, and other promotional activities. Quality Assurance Specialist Sterling Global Call Center Feb 2015 - Feb 2016 Evaluate current quality assurance processes and identify opportunities for efficiency and effectiveness improvements and assess potential risks related to product quality and performance. Training App Cloud Support Engineer (Scholarship) Accenture 2023 Participated in an intensive training program focused on cloud support engineering. Knowledge of cloud security principles such as identity and access management (IAM), encryption, security groups, and firewall policies.