Jemima Gallardo

I am a passionate and detail-oriented Process Training and Compliance Analyst with over six years of professional experience in data management, compliance monitoring, process improvement, and training development. My career has been defined by my ability to ensure operational efficiency and data integrity while contributing to both frontline and backend functions in highly dynamic and regulated environments.

My background in Information Technology (BS-IT, MFI Polytechnic Institute) has provided a solid foundation for my analytical and technical skills. At Process Synergy Inc., a subsidiary of San Miguel Corporation, I managed large-scale CRM data—handling 100+ new customer entries daily in HubSpot and supporting SMS/email campaigns reaching more than 1,000 contacts per day. I ensured real-time responses to customer inquiries and collaborated closely with sales teams to facilitate timely lead follow-ups.

In addition to data entry, I was responsible for maintaining and reviewing process documentation, developing training materials, and monitoring compliance with data privacy laws and financial regulations. My work supported continuous system upgrades and aligned operations with regulatory standards. I also conducted in-depth data analysis using Excel tools like VLOOKUP and PivotTables to track performance metrics and assess policy adherence.

My experience extends into customer service and sales, having worked as a Customer Experience Associate at Boldr and as a Sales and Marketing Associate at Codemate Trading. These roles helped strengthen my interpersonal and communication skills, giving me the ability to work cross-functionally and deliver solutions effectively. As a Quality Assurance Specialist at Sterling Global, I evaluated QA processes and identified risks related to product performance—developing a keen eye for detail and quality standards.

In 2023, I completed a Cloud Support Engineering scholarship under Accenture, which deepened my knowledge of cloud environments, cybersecurity principles, and IT systems—further reinforcing my technical capabilities.

I am a strong communicator, a fast learner, and a proactive team player who thrives in structured and fast-paced settings. I take pride in being adaptable and resourceful, consistently seeking ways to improve processes and enhance customer and employee experiences. With a proven track record in managing data, ensuring compliance, and supporting operational efficiency, I am eager to bring my expertise to new challenges and contribute meaningfully to any team I join.