Jemelyn Manlulu

Jemelyn L Manlulu-Blk 10 Lot 35 Amaris Homes Molino 4 Bacoor, Cavite City - EDUCATIONAL ATTAINMENT YEAR ATTENDED SCHOOL ADDRESS TERTIARY Bachelor of Science in Industrial and Organizational Psychology 2003 – 2007 Polytechnic University of the Philippines SECONDARY Jose Abad Santos Arellano University 1999 – 2003 Taft Avenue Pasay city ELEMENTARY Rafael Palma Elementary School 1993 – 1999 Tramo Pasay City EMPLOYMENT HISTORY CAPITAL ONE PHILIPPINES SUPPORT SERVICES CORP UNIT MANAGER Oct 2015- Present Ensure that all calls are handled professionally Provides direction and guidance to guarantee consistent achievement of key performance Coach, develop and mentor agents for skill expansion and promotional opportunities Conduct final interview for new hire applicants SR ASSOCIATEOct 2013 – Sept 2015 Responsible for verifying all customer’s information Handle all inbound calls following Established policies and procedures Answer and respond to all questions, Concerns and complaints with sympathy HDPP CUSTOMER & SALES REP July 2007- Sept 2013 Maintain certain talk time established by the management Resolve issues and respond to customer inquiries in a timely manner and be able to convert sale WENPHILSERVICE CREW July 2005 – June 2006 Be knowledgeable of menu items Practice suggestive selling and up selling Maintain cleanliness of the preparation, service and dining areas AXHIEVEMENTS/TRAININGSDATEVENUE Mission Ambassador LeadJan 2018COPSCC Quality Workstream LeadJan 2017COPSCC Seven habits of Highly Effective PeopleMarch 2018 COPSCC Strategic InfluencingJan 2018COPSSC Emotional IntelligenceMay 2017COPSSC 4 Disciplines of ExecutionJan 2017COPSCC Making High Quality DecisionsMay 2016 COPSCC Critical Thinking and Problem SolvingMar 2016COPSCC Making High Quality DecisionsMay 2016COPSCC Improving Personal ProductivityMar 2016COPSCC Handling Difficult ConversationsMar 2016COPSCC Managing within the LawFeb 2016COPSCC Coaching Conversation TrainingFeb 2015COPSCC Journey to Leadership TrainingDec 2014COPSCC Q3 2014 ROAR AwardeeNov 2014Bellevue Hotel Circle of ChampionsAug 2014Omasake Molito Q2 2014 ROAR AwardeeAug 2014Bellevue Hotel Nesting CoachMar 2014COPSCC Most ES Sold (2120 units)Feb 2012Metrowalk Lowest Absenteeism 2011Feb 2012HDPP Auditorium Employee of the monthMay 2010HDPP Auditorium Top Customer Service EmployeeJune 2010HDPP Auditorium SKILLS: People and Phone Skills Problem Solving Multi-tasking MS Word, Excel and Powerpoint Quick learner Team Management Excellent Written and Verbal Communication Skills Chat Support Recruitment Customer Service Organizational Development AVAILABLE TOOLS: HP G5 Business Laptop 29 MBPS High Speed Internet SOCIAL MEDIA ACCOUNTS: Facebook: https://www.facebook.com/jhem.lingat Pinterest: https://www.pinterest.ph/eizhyquiel/ OnlineJobsPH: https://www.onlinejobs.ph/jobseekers/info/878512 CHARACTER REFERENCE: Ron SajordaUnit ManagerCOPSSC- Shem BarraUnit ManagerCOPSSC-