Jemark N Manglicmot

Jemark N. Manglicmot Blk. 5 Spring Valley Subdivision Buhangin Davao City--Skype id: mhakryl123 QUALIFICATIONS:  Substantial experience and outstanding skills in customer service and technical support for three years in two BPO companies in Davao.     Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Use the Internet daily and know the workings base on the requirement of the account and the company. Time bounded and can adjust with Deadline for any reports requested. Willing to relocate and travel. WORK HISTORY: SME/ ICU – ATT MOBILITY / Customer Service Representative – Jamster , Sutherland Global Services-       Almost 2 years with Sutherland Global Corp. SME/ICU posistion is my highest position that was entrusted by my former company for ATT MOBILITY Handles Escalation, Team enrichment, Sales pitching. Slight training for Q&A and Retention works. For Jamster my Jamster account we handle mobile entertainment for US and Europe. I have handled both inbound and outbound support. We also cater chat and email support and both skills were also entrusted to me.   A year experience with At&t Uverse from my previous company. Performer for both Sales and Survey feedbacks from the customer. Technical Support Representative – ATT Uverse, VXI Global Solution 2012 - 2013 Customer Service Representative – JustFab and Beyond The Rack, Offsourcing Inc. Jan – Oct 2014   Assisting customer with their purchases in terms of product info and status of their Order. Communicate with customer not just through calls but also via email and chat. Supervisor for Technical Support / Customer Service – Homebase 2015    I have handled both inbound and outbound support. We also cater chat and email support Assisting customer with their purchases in terms of product info. Warranty / Customer Service / Supervisor - Shanghal Ltd. | Homebase Jan - Sep 2016     Assisting customer with their purchases in terms of product info and warranty inquiry. Handles Escalation and Supervisor Calls if Needed. I have handled both inbound and outbound support. We provide email support     A year experience with with the company. Handles technician dispatch and ticket Auditing Handles 4-8 agents per shift and Escalation We are plain Chat Support for the technician but not Customer Facing. Auditor Supervisor - Dr Cellphone Inc. | Homebase Oct 2016 - DEC 2017 EDUCATION: Bachelor of Science in Nursing Mindanao Medical Foundation College- REFERENCE: Emilen Palma Gil Account Manager Teleperformance My Previous Supervisor- Angelli Gonzaga Team Leader VXI Global Services- Ace Regor De Castro Supervisor Teleperformance-