Jemark N Manglicmot

My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked as the Supervisor for customer support for a Technical company that fixes phones and computers, where my responsibilities included handling Technician assistance, issuing claims, customer support both voice and chat.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.

I also bring to the table strong computer proficiencies in MS Word, MS Excel, and CRM database applications and a year of college (Nursing major). Please see the accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking.