Jemark Caballero Amamangpang

AMAMANGPANG, JEMARK C. AS Fortuna St., Banilad, Mandaue City, Cebu Mobile no.:- E-mail Add:- Objective: To pursue an opportunity wherein I can exhibit my skills and knowledge which will allow me grow professionally and help promote your mission and vision. Personal Information: Age: 33 Status: Married Birthdate: March 27, 1990 Birth Place: Malhiao, Badian, Cebu Citizenship: Filipino Religion: Roman Catholic Education: Tertiary : Cebu Institute of Technology – University Bachelor of Science in Information Technology (BSIT) 2006 - : Ramon Duterte Memorial National High School 2002 - 2010 Secondary 2006 Elementary : Maloray Elementary School 1996 – 2002 Qualifications & Skills: • Excellent in Microsoft Office • Ample experience in html, xml and xhtml • Ample knowledge in PHP • Basic knowledge in Photoshop CS6 • Hardware troubleshooting • Network troubleshooting • Excellent written and verbal communication skills • Highly organized and efficient Work Experience: Taskseveryday Sumilon rd, Cebu City Technical Support / April 11, 2022 – Present • Troubleshoot product technical issues. • Managing multiple cases at one time. • Responding to customers through a series of actions to resolve a problem. Fiercecom Inc. Lahug, Cebu City Lead Agent / February 21, 2018 – January 06, 2022 • Helping Team Leader do the training • In absence of the Team Leader the Lead Agent will take over the responsibilities of the Team Leader such as doing reports and handling the agents on duty. • Sending daily reports to the project manager • Taking calls and responding to customers concerns using voice recordings Fiercecom Inc. Lahug, Cebu City Non-voice Agent / September 15, 2017 – February 20, 2018 • Taking calls and responding to customers concerns using voice recordings Exxpert Communications Inc. Ayala Center, Cebu City Non-voice Agent / January 19, 2015 – September 14, 2017 • Taking calls and responding to customers concerns using voice recordings Dranix Distributors Inc. Mandaue City, Cebu CSR/RSPI / March 3, 2014 – August 3, 2014 • Customer Service Representative • Does invoice to clients Purchase Order • Does monthly stock inventory Prince Warehouse Inc. Minglanilla,Cebu Indexer/Management Information System / June 6, 2013 – February 28, 2014 • Receiving deliveries • Technical support • Invoicing Innodata Knowledge Services Inc. Mandaue City, Cebu Production Associate / September 1, 2011 – September 1, 2012 • Editing Electronic book (E-Book) using xhtml and html Character Reference: Mark Harolds Team Leader – Taskseveryday- Anthony Clyde Velez Team Leader – Fiercecom Inc-