Jemark Caballero Amamangpang

I am a talented, ambitious and hardworking individual, with broad skills and experience in sales, technical and leading projects. Furthermore, I am adopt at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is communication; building strong relationships with people in order to deliver the best results. As a Customer Service Representative, I primarily handle customer inquiries and requests via email, chat, and phone. I handle about 150 requests a day and recently hit a 95% customer satisfaction rating based on post-interaction surveys, surpassing the company’s target of 90%. I'm a driven person who works hard to attain my goals. The ability to overcome obstacles and follow things through to completion has always been a strong point of mine, which is why I've managed to thrive in such a competitive degree subject. However, I am aware that as a perfectionist my delegation skills could be improved. I would welcome training in conflict management as well as any other opportunities to develop my skills.