Jelena Bogdane | Freelancer Resume

JELENA BOGANE EMAIL:-► PHONE: +371 - (WHATSAPP) PERSONAL WEBPAGE : HTTP://WWW.TRADUZIONI-ITALIANO-RUSSO.COM, HTTP://TRANSLATIONS.2ITB.COM Reception/ Customer Support ►Translation/ Interpretation/ Editing Marketing/ Online Marketing incl. Website Localisation/ Optimisation/ Promotion English ↔ Italian ↔ Russian ↔ Latvian Key skills  Multilingual: Russian: native speaker; English/ Italian/ Latvian: full professional proficiency, German (basic);  Years-long experience as a hotel receptionist/ administrator, having dealt a lot with: communication with the guests; answering queries related to the hotel services / facilities/ rates, taking reservations by phone/ fax/ email; making/ canceling/ amending bookings on a reservation system;  Tour guide certificate; in-depth knowledge of travel/ hospitality related terminology (in several languages);  A multi-skilled, professional translator; numerous tourism/ travel-related published translation works;  Advanced IT skills, incl. HTML5, CSS3, SEO basics; familiarity with online booking scripts/ forms;  Good knowledge of the Italian and the British mentality; excellent knowledge of the Russian culture and mentality;  Excellent communication skills/ telephone manner; Career highlights (see the portfolio below for more information)  Executive/ Customer / Front Desk Support (9+ years), incl.      Dealing with phone, fax and E-mail reservations; monitoring bookings and guest accounts; Solving customers’ problems; collecting and logging data/ information regarding customers and their problems; Lead generation; building and maintaining relationships with customers; Handling enquires from customers; translating/ sending orders; coordinating/ tracking deliveries; Organization of business travels and participation in business events incl. travel arrangements, transfer & hotel booking, logistic support of conferences/ trade fairs/ exhibitions, interpretation, etc.  Translation / interpretation / proofreading/ copywriting/ editing (15+ years); main specialisms:  Tourism/ travel/ hospitality: digests, brochures, publicity materials; guide-books; websites; restaurants’ menus; many of them published.  Business meetings, negotiations and specialized events (trade fairs, exhibitions, business trips, etc.)  Other specialisms: legal/law; real estate; marketing/ product placement; mechanical engineering; home/ interior design; dentistry; fashion; heating/ conditioning; enology/ wine courses;  Online marketing / SEO (4+ years), incl.:  Certified Google AdWords professional; Google Adwords PPC campaigns; Yandex Direct PPC campaigns  Creating and managing online ads/ online promotional campaigns;  Website translation, localization, optimization and promotion for search engines (Google, Rambler, Yandex); Education  BA in English language and literature, Latvian State University;  Web design (advanced private lessons for 7 years);  Tour guide courses (certificate of the Latvian travel agency IMMA);  Italian language, private courses. Other information  EU (Latvian) citizen; full clean EU driving license;  Hobbies: travelling, reading, learning new languages (learning Japanese at present), online/offline poker. JELENA BOGANE EMAIL:-► PHONE: +371 - (WHATSAPP) PERSONAL WEBPAGE : HTTP://WWW.TRADUZIONI-ITALIANO-RUSSO.COM, HTTP://TRANSLATIONS.2ITB.COM Client Dates Role / Tasks Customer / Executive/ Front Desk Support 1 Webhelp Latvia July 2018 -present 2 Chain of mini-hotels in the centre of Riga Travel/ leisure May 2016april 2018 3 SIP GROUP Ltd (London) www.sipgroupltd.com Bed & Breakfast Hotels/ private sector leasing 4 April- Studio Forma Ltd (Studio Forma SIA) www.dizainazona.ru www.dizainazona.lv 2010Dec 2014 Furniture Design, Production & Installation; Interior Design (Latvia, Russia) 5 O.M.T. TARTARINI S.r.l. www.tartarini.it www.emersonprocess.com Worldwide solution provider for the natural gas industry 1999 -2000 Customer Support Specialist     Responding to customer queries in a timely and accurate way, via phone; Providing detailed information about the company's products and services; Identifying customer needs and solving their problems; Collecting, analyzing and logging the information regarding customers and their problems Hotel Receptionist  Booking Extranet/ managing booking requests/ reservations; phone calls/ correspondence with clients;  Checking guests in and out;  Handling payments through cash and credit cards;  Dealing with special requests from guests; dealing with complaints or problems;  Assisting with housekeeping duties; serving drinks / snacks in the bar; Hotel Receptionist/ Front Desk  Answering phone calls; answering queries related to hotel services / facilities/ rates;  Taking reservations by phone/ fax/ email;  Making/ cancelling/ amending bookings on a reservation system (Rezlynx PMS)  Checking guests in and out;  Handling payments through cash and credit cards;  Dealing with special requests from guests; dealing with complaints or problems;  Assisting with housekeeping duties; serving drinks / snacks in the bar; Personal Assistant/ Translator to Mr. Arturs Omelčenko, CEO:  Agenda management; handling business correspondence and phone calls;  Finding new potential clients; responding to email enquiries from general public;  Dealing with customer enquiries; converting enquires into orders; managing and following up orders  Online marketing, managing online ads;  Communication with service providers, customers;  Written translation of catalogues, publicity materials, business correspondence;  Proofreading and editing of documents, presentations, articles. Executive Assistant to Export Manager:  Agenda management, travel booking and business correspondence;  Market research to identify new leads; following up on leads through client contact (Latvia, Estonia, Lithuania)  Building and maintaining relationships with customers in Latvia, Estonia and Lithuania;  Dealing with customers and suppliers on phone/ email;  Dealing with enquires from Baltic States customers; converting enquires into orders; following up orders; coordinating deliveries  Dealing with after-sales support, service and questions;  Providing to the company all the information necessary for development of commercial contacts before and after the sales JELENA BOGANE EMAIL:-► PHONE: +371 - (WHATSAPP) PERSONAL WEBPAGE : HTTP://WWW.TRADUZIONI-ITALIANO-RUSSO.COM, HTTP://TRANSLATIONS.2ITB.COM Client 6 7 8 VITRUM GROUP (Latvia, Estonia, Lithuania, Belarus, Finland, Norway, Russia) www.vitrum.lv Production /selling/ export of plastic and aluminium constructions; professional storage solutions; import/ selling of restaurant equipment, refrigerating and retail equipment. RAITA Ltd (Latvia, Estonia, Lithuania, Russia) www.raita.lv Luxury home / office furniture; bespoke furniture from Italy, Belgium, Spain (import, trade) Italian Auto-Centre in Riga Dates 1998 1996 -1998 - Role / Tasks  Written translation of catalogues, publicity materials, technical materials; interpretation (seminars, business talks, training courses/workshops;  Organizing business trips, incl. travel arrangements, transfer & hotel booking, logistic support of training courses and workshops Executive Assistant to Import Manager:  Agenda management, travel booking and business correspondence;  Assistance in sourcing and building relationships with manufacturers / potential suppliers;  Translating and sending orders; coordinating/ tracking deliveries;  Dealing with suppliers by phone/ email;  Coordinating/ tracking deliveries;  Dealing with after-sales support and questions  Written translation of contracts, catalogues, brochures, technical materials;  Interpretation; organisation of participation in trade fairs. Secretary - Translator:  Meeting and greeting visitors to the office  Office administration; agenda management and travel booking;  Translating/ sending orders; dealing with suppliers by phone/ email;  Written translation of business correspondence, contracts, catalogues, brochures, technical materials; interpreting;  Organisation of business visits of the company’s foreign partners. Secretary - Translator:  Translating/ sending orders; dealing with suppliers by phone/ fax;  Written translation of business correspondence, contracts, brochures, technical materials;  Interpretation; organisation of business visits of the company’s foreign partners. Translation / Interpretation / Online Marketing; biggest projects 1 POMELIA HOLIDAY HOMES, Italy www.casavacanzapomelia.it 2010present Tourism & Leisure 2 3 ITALIAN TRADE COMMISSION/ Italian Institute for Foreign Trade; office in Riga/ Latvia www.italtrade.com IMER di Noce Mario Raffaele/ E-Agle group, Italy Web solutions - 2006present         Translation of the website’s content from Italian into Russian; Regular update of the translated content, and of the Meta tags; Localisation of the Russian version; Optimisation of the Meta tags (of all the sub-pages) on the search engines based on the most popular related search phrases; Registration of the translated website in online catalogues/ tourism portals/ search engines; Elaboration of online advertising/ promotion plan, incl. link building and creation of publicity slogans; Set up of several Google Adwords pay-per-click campaigns for Google.ru; Set up of similar contextual advertising campaigns for Yandex.ru. The Russian version on the company’s website (www.holidaysicily.ru) has reached – and remains until now - in top positions in Google.ru and Yandex.ru search results for several relevant (the most frequent) search queries. The number of company’s clients / tourists from Russian-speaking countries has been increasing each year. The letter of recommendation can be provided on request.  Interpreting during the “Merano Wine Festival” event in Riga;  Interpreting during numerous promotional events & “trade missions” of Italian companies held in Latvia;  Written translation of contracts and legal documents. The letter of recommendation can be provided on request. Translation and localisation (from Italian into Russian) of several websites:  Rent a car in Sardinia, www.autonoleggiosardinya.it JELENA BOGANE EMAIL:-► PHONE: +371 - (WHATSAPP) PERSONAL WEBPAGE : HTTP://WWW.TRADUZIONI-ITALIANO-RUSSO.COM, HTTP://TRANSLATIONS.2ITB.COM Client Dates www.e-agle.it www.imersassari.it 4 5 6 SEVERSTALLAT, multinational JSC, Riga, Latvia www.severstallat.eu Production and export of the wide range of carbon steel products; exports into the EU; turnover: 169 mln.USD SORAINEN (Latvia, Estonia and Lithuania); www.sorainen.com Leading regional business law firm Translation agency AM 1 www.tulko.lv 2001 -2003 - -2001 Role / Tasks     Teresa Tardia (designer fashion), www.tardia.it Hotel Baja, www.hotelbaja.it Heresis (designer fashion), www.heresis.it Interpretation of negotiations and business meetings aimed at concluding the cooperation agreement with the Italian company IRON s.r.l. (www.iron.it, machinery for coil and steel metal working);  Interpretation during the installation, commissioning and start-up of the coil slitting line manufactured by the IRON S.r.l.;  Interpreting during the training of Severstallat operators of the coil slitting line;  Written translation of the business correspondence, contracts, financial and technical documentation. The letter of recommendation can be provided on request. Translation from English into Russian and Latvian of the "Baltic legal update” (the latest changes in the legislation of three Baltic countries). The translation was officially published on the company's website. Translation of the tourist guidebook/ catalogue LATVIA TRAVEL GUIDE (155 pages in total) from English and Latvian into Russian. Materials of the travel guide include detailed descriptions of geographical, historical, architectural, cultural and other aspects of different Latvian regions and cities. Translated texts did not require any proof-reading/ corrections before being published. Letter of recommendation can be provided on request.