Jefrey
Delos Santos
Virtual Assistant/Customer Service
Results-oriented and passionate person towards work with a proven track record of employer and client
satisfaction in providing excellent customer service/General Virtual Assistance.
CONTACT DETAILS
#053 A Purok 1, San
Agustin Alaminos, Laguna
4001
delossantosjefrey0@gmai
l.com
TRAINING AND SEMINARS
Basic Technical Communication Skills and Phone Etiquette Training
Program
TEFL: TEFL Professional Development Institute 120-Hour TEFL
Certification with a grade of High Distinction
CN:-PE
Philippine Youth Congress in Information Technology 2010
(-
EDUCATION
Associate in Information Technology
LSPU San Pablo City, Laguna Phil.
-
Associate in Business Administration
FEU Manila-
PERSONAL SKILLS
Goal-Oriented
Conflict resolution
Trainable
Interpersonal skills
Adaptability
Critical Thinking
Organizational
skills
Problem Solving
Leadership skills
WORK EXPERIENCE
Customer Support Specialist / Technical Support
Aces Contact Solution
-
Quickly assessed customer needs and proactively provided solutions to those
needs
Assisted customers with any issues they had including technicalities
Maintained composure and patience in face of difficult customer situations
Customer Service Representative
The Results Inc. / ResultsCx
-
Identified potential cross-sell opportunities and convert them into sales
Responsible for retaining customers and answering Billing complaints/queries
Issue Resolution Process
ESL Teacher
Preply
-
Taught English Online to Foreign People of all Ages
Helped People Build Confidence and improved their interpersonal skills
TECHNICAL SKILLS
MS Office : Word, Excel, PowerPoint
Google drive: Docs, Sheets, Slides
Presentations/Slideshows
Research & SEO
Social Media & Email
Admin
Block TV
-
Involved in all-around tasks, like; Email management, Admin Duties,
Customer service, Account activation, and Technical support.
Helped customers troubleshoot technical issues, resolve network
connectivity problems, and Fault diagnoses thru phone calls or email.
REFERENCES
Ralf Kell Paolo Sabido-
Aimar Altabano-
