Jeffrey Albert Fanoga
Quezon City 1111-
-
Experienced Human Resources Manager with 5 years’ experience in Labor Law and Labor Relations (Employee
Relations).
Prevented costly labor suits because employer employee disputes.
Institutionalized the alternative work arrangement to preserve employee’s employment.
Work Experience
Customer Service Representative
September 2022 – January 13, 2023
Work from home
• Support inbound and outbound calls for customers
• troubleshooting techniques and resource tools
• Utilize critical thinking to determine the best possible solution for the customer’s issue
• Actively listen to the customer complaints or concerns and work to resolve their issues
• Document all customer communications
• Meet or exceed key performance and productivity such as quality, courtesy, expertise, call documentation, schedule
adherence and other metrics as defined by management
• Provide a best-in-class customer experience through building a relationship with each customer interaction •
Demonstrate customer relations skills and maintain a positive company image during all interactions
Customer Service Professional - II
Manulife - Quezon City
February 2022 to July 2022
Hybrid work set up
Building sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods and tools
Handle customer inquiries and concern, provide appropriate solutions and alternatives
HIPAA compliance
insurance benefits verification and support
explanation of insurance benefits to plan holders
Policy language education
premium payments transaction and verification
Personnel Administrative Officer (HR Manager)
Sticky Business 2 Innovation Co., Inc
December 2018 to October 2021
Crafting and Issuance of new company policy, and revision of old policies in compliance with existing labor laws.
Issuance of Notice to Explain and case adjudication
Employee rewards and promotion granting
Oversight on daily affairs of the administrative department under the direct supervision of the Chief Administrative
Officer (Director of Operations).
Acts as the alter-ego of the Director of Operations in his absence (Company operations oversight and management)
Employee Discipline, Case Management, On-boarding and Off-boarding.
Employee Termination in compliance with existing labor laws
Oversight on Various departments regarding employee performance
Employee training and orientation.
Process and workflow analysis, and improvement.
Stakeholder management.
Assessment of Department Heads and Supervisors performance.
Seminar/ training pertaining to labor laws, occupational health and safety programs.
Development of company health and safety protocols, creation of safety committee and company emergency
response group.
Analysis and explanation to the management regarding new labor advisories issued by DOLE in collaboration
with company's legal consultant.
Key decision maker when it comes to employee welfare
correspondence with business counterparts regarding employee affairs.
Key person in decision making with regards to all administrative management of all company affairs.
Maintenance of healthy employer - employee relationships at all times.
Workforce Management, Workforce planning & scheduling, Human Resource allocation depending on workload.
Conflict and dispute investigation, resolution, and adjudication.
Introduction of offshore product sourcing (raw material) and buying
Institution of the company's Covid-19 response and safety protocols
Employee attrition monitoring and analysis
Human Resource Officer
August 2016 to December 2018
Review and revision of company policy, rules, and regulations.
Point of contact for benefits administration
Talent Acquisition & Job description creation on different job portals and thru employee referrals.
Supervision of administrative department personnel
Employee discipline and Performance monitoring
Payroll preparation and disbursement, Benefits administration.
Recruitment and training of office personnel and field agents
Job description preparation and creation
Employment contract preparation
Employee On boarding
Administration department affairs monitoring
Occupational Health Safety Seminar, labor law orientation, and other health related seminars and orientations
Occupational safety monitoring
Company's Safety Officer
Composition of the company's safety committee
Conducting leadership and management training to sales supervisors & sales personnel.
Issuance of employee certificates and other letters/ Documents
Reward and salary increase recommendation
Assistant Consultant
April 2013 to June 2015 freelance
Implementation of new methodology for much efficient work flow as per instruction by the consultant.
Preparation of progress report
Merchandiser
January 2003 to December 2008
Facilitating correspondence between local exporters and Japanese importers
In charge of product (item) development from conception to completion
Product sample and revisions monitoring
Quality control inspector of products prior to shipment
Exporter's Production monitoring
Pre-shipment and post shipment monitoring
Japanese translator during meeting between local exporters and Japanese clients.
Business permit and licenses compliance and renewal
Mandatory benefit reports submissions
Clinical Supervisor
January 2001 to 2003
Over all in charge of the Rehabilitation Clinic's operation
Supervision of Clinical instructor assistants
Clinical instructor assistants' performance evaluation
Patient's case evaluation
Dispensing Patient Rehabilitation Management and treatment
Patient improvement or regression monitoring
Responsible for training Physical Therapy interns for clinical practice.
Physical Therapy intern's clinical practice evaluation
Physical Therapy intern's theoretical and academic readiness
Theoretical and academic evaluation of interns
Education
Bachelors in law
San Sebastian College of law - Manila 2008 to 2013
Bachelor of Science in Physical Therapy in Skills and trainings in Physical Therapy
Our Lady of Fatima University 1995 to 2001
Skills
Google Suite, Microsoft Suite, Microsoft 365, Microsoft teams, Skype, Zoom, Trello, Salesforce above average
communication skills
Nihonggo
Operations Management
Knowledge in Law
Knowledge in Allied Medicine
Communication skills
Lean Six Sigma
Languages
English – Advance
Nihonggo – Beginner
Links
https://www.linkedin.com/in/jeffrey-albert-fanoga-/
Certifications and Licenses
Physical Therapy Licensure Exam
February 2001
National Professional License Examination for Physical Therapists. License No.:-
TESOL Certificate
August 2020 to Present
120 Hours English as Secondary Language Teaching Course Certificate No.:-
Seminar on labor standards
February 2020 to Present seminar on labor laws
Handling of administrative cases & investigation of cases
February 2020 to Present
Disposition of administrative cases, labor dispute adjudication.
Basic Occupational Safety and Health (BOSH)
July 2017 to Present
Occupational safety and health hazard DOLE
Accreditation No.:-
Lean Six Sigma Yellow Belt (for certification exam)
Lean and Six Sigma methodology for improving business processes.
Fundamentals of Digital Marketing
March 2021 to Present
Google Digital Garage Certification on Fundamentals of Digital Marketing
Certificate ID: 2JQ VED D2C
SSS Sickness Benefit
April 2021 to Present
Social Security System Sickness Benefit training
Certificate No.: M 1- 00727
SSS Disability Benefit Certification
June 2021 to Present
SSS Disability Benefit Training
Certificate No.: M 4 -00991
SSS Unemployment Benefit Certification
July 2021 to Present
SSS Unemployment Benefit Certification
Course Certification No.: M 3-01539
SSS Maternity Benefits Training
June 2021 to Present
SSS Maternity Benefits Training Course
Certification No.: M 2- 01964
SSS Salary Loan Benefit Training
July 2021 to Present
Social Security Loan Benefit Training
Certificate No.: M 5 - 00682
SSS Pension Loan
June 2021
Social Security Pension Loan Training Certificate No.: 00011
Data Analytics (Currently Pursuing)
July 2021
Data analysis, Data visualization, Data modeling, SQL, Tableau training.
LinkedIn Excel Statistics Essential Training 1
September 2021 to Present Statistical Analysis
LinkedIn Excel Data Analysis
October 2021 to Present Excel Data Analysis
