Jeffrey Cummings

Jeffrey Cummings --Olive Branch, Mississippi EXPERIENCE Market Research Interviewer Dynata 06/2024 - Present Encouraged customers who had difficulty understanding questions to provide accurate responses. Reviewed quality assurance reports for accuracy and completeness prior to submission to supervisor. Updated contact lists as needed for upcoming surveys, ensuring accuracy of information provided. Generated comprehensive reports summarizing key findings from each project conducted. Worked collaboratively with other members of the research team in order to ensure successful completion of projects. Provided clear instructions to survey participants on how to complete the survey accurately and efficiently Service Writer TAG Truck Center 05/2019 - 11/2023 Prepared daily reports summarizing hours worked by each technician as well as total sales figures. Provided cost estimates for additional repairs and services requested by customers. Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers. Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations. Ensured all safety regulations were followed while working in the shop environment. Maintained customer database with current contact information and vehicle records. Data Entry / Auditor Advertising Checking Bureau 01/2019 - 05/2019 Compiled and sorted documents for data entry purposes. Researched discrepancies in financial documents to ensure accuracy. Identified errors in data entry processes and reported them to the supervisor immediately. Reviewed customer accounts regularly to identify any potential discrepancies or inaccuracies. E D U C AT I O N Information Technology CourseCareers - IT Professional 11/2023 - 01/2024 Medical Coding Delta Technical College - Medical Coding Certification 08/2017 - 05/2018 SKILLS Windows 10 Active Directory File Permissions Cloud Computing 1/2 Virtual Networks Virtual Machines Help Desk Microsoft Office AzureACLS (Access Control Lists) Ticketing System 2/2