Jeffrey Cummings

I am a dedicated and detail-oriented professional with a diverse background in customer service, data management, and quality assurance. Currently, I am working at Dynata, where I play a crucial role in enhancing the accuracy of survey responses. My responsibilities include guiding customers through complex questions, reviewing quality assurance reports, and generating comprehensive project summaries. I thrive in collaborative environments, working closely with my research team to ensure the successful completion of projects while maintaining a focus on delivering high-quality results.

Prior to my role at Dynata, I served as a Service Writer at TAG Truck Center for over four years. In this position, I honed my skills in customer relations and operational efficiency. I prepared daily reports that detailed technician hours and sales figures, provided cost estimates for repairs, and tracked warranty claims to ensure customer satisfaction. My proactive approach to advising customers on preventative maintenance schedules not only helped them save on future repairs but also reinforced my commitment to exceptional service. I also maintained an organized customer database, ensuring that all contact information and vehicle records were up to date.

Earlier in my career, I worked as a Data Entry Auditor at the Advertising Checking Bureau, where I developed a keen eye for detail. I was responsible for compiling and sorting documents for data entry, researching discrepancies in financial documents, and identifying errors in data entry processes. This role taught me the importance of accuracy and thoroughness, skills that I carry into every position I hold.

With a strong foundation in data management and customer service, I am passionate about leveraging my skills to contribute to team success and enhance operational processes. I am always eager to learn and grow, and I look forward to new challenges that allow me to utilize my expertise in a meaningful way.