Jeffim James

Jeffim James Customer Service Associate CONTACT INFORMATION Email:-Address: Paliakkara House, Santhi Road, Kuttanellur, Thrissur, Kerala, India Phone: (- Date of birth: Nov 17, 1993 Nationality: Indian Link: linkedin.com/in/jeffimjames OBJECTIVE Secure a responsible career opportunity to fully utilise my knowledge and skills, while making a significant contribution to the success of the company. EXPERIENCE Coimbatore, India Sep 2020 - Nov 2021 Customer Service Associate Amazon • Identify customer needs, clarify information, research every issue and provide solutions or alternatives. • Utilise multiple systems and tools to meet the established goals and objectives. • Enter customer information in the system and identify and escalate priority issues. Visakhapatnam, India Apr 2019 - Dec 2019 Customer Service Associate Tech Mahindra • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Chennai, India Jul 2017 - Dec 2018 Quality Analyst Allsec Technologies • Audit customer calls and documentation for accuracy and quality based on established criteria. • Ensure processes are in place to meet the quality goals and objectives of the client and the organization. • Develop corrective action plans to address opportunities for improvement. Thrissur, India Jun 2016 - May 2017 Plant Supervisor Green Star Industries • Maintains work flow by monitoring steps of the process, setting processing variables, observing control points and equipment, monitoring personnel and resources. • Completes production plan by scheduling and assigning personnel, accomplishing work results, establishing priorities, monitoring progress, revising schedules and resolving problems. EDUCATION Coimbatore, India 2012 - 2016 BTech Mechanical Engineering Karunya University • Graduated with a score of 6.3 CGPA • Volunteered as Department Coordinator for Technical Fests. • Attended International Conference on Advanced Material and Materials Processing. Thrissur, India 2011 - 2012 HSE Computer Science Holy Angel's Higher Secondary School • Secured 63% marks overall. • Enrolled in School Football Team. • Organized different cultural and sports activities. Thrissur, India 2009 - 2010 SSLC St.Joseph's Model Higher Secondary School • Academical average of above 75%. • Achievements in Sports and Cultural competitions. LANGUAGES SKILLS English Advanced Problem solving Communication Skills Team Player Decision Making Flexibility Active listening Microsoft Office AutoCAD Time Management MS Windows OS XP/7/8/10 Malayalam Native Tamil Intermediate Hindi Elementary PROJECTS Innovation of an aluminium alloy by fabrication of hybrid composites with Al2O3 and TiB2 in aluminium matrix through insitu process which qualified through various tests for different purposes. COURSES • Certified in "HVAC Designing and Draughting". • Industrial familiarization training at "FACT (LTD),COCHIN" . HONORS & AWARDS • Awarded as 'Best Quality Analyst' three times while employment with Allsec Technologies. CERTIFICATIONS & • Received 'Bravo Award' for the excellent performance in three consecutive months while employment with Tech Mahindra. • Recieved various rewards and recognitions for best schedule adherence and customer satisfaction while employment with Amazon. PASSPORT DETAILS • Passport Number : L- • Date of expiry : 10 March 2024 • Place of issue : Cochin