Jeffim James

Graduated in mechanical engineering and have four years of total work experience. Supervised the operations for one year in a manufacturing company and have three years of professional experience in the customer service industry as an associate as well as a quality analyst. Ensured customer satisfaction by meeting organizational objectives. Done call audits to analyze performance on the quality metrics and objectives. Given feedback to the operations team and made improvements in SOP/Scripts. History of working with companies - Amazon, Tech Mahindra, and Allsec Technologies. Skilled in customer handling, quality analysis (calls, emails, chats), Microsoft Office.