JEFFI Y. DESIERTO
Taran Subdivision
Poblacion, Kidapawan City 9400
- - 4078-Skype ID: 821b-f2a7
PROFILE
Hardworking Team Leader who performs and delegates all multiple duties in a respectful and professional manner. Exhibits fair and consistent approach to managing staff and possesses seasoned abilities with identification of operational issues and the methods to address them as well as strengths in mentoring. Seeking an opportunity to join a progressive company where one can utilize skills and expertise developed through 7 years of invaluable experience.
CORE QUALIFICATIONS and ACHIEVEMENTS
Strong team-building skills
Able to effectively assess operational inefficiencies
Exceptionally talented at devising appropriate goals
Good knowledge of measurable tasks
Competent at social oral and written communication
Excellent goal tracking and report writing
Highly proficient in Microsoft Office (Word, Excel, PowerPoint)
Top Team Lead (December 2015 – April 2016)
Consistent Top Agent (January 2014 – June 2014)
EDUCATION
BS Electronics Engineering (2004 – 2011)
The University of Southeastern Philippines
WORK EXPERIENCE
Team Leader (August 2014 – August 2017)
Convergys Corporation
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on sales and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Customer Service Associate (Sept 2013 – Aug 2014)
Convergys Corporation
Handled customers’ questions, complaints and billing inquiries with the highest degree of courtesy and professionalism, offered alternatives that are appropriate with the objectives of retaining customers’ business, and identified/escalated emerging product or customer dissatisfaction issues
Customer Service Representative (Dec 2010 – Sept 2013)
Sutherland Global Services
Assisted card holders for their debit cards issues/concerns—disputing unauthorized transactions, activating cards, providing transactions from their account. Giving the best customer service to our cardholders
Intern (Oct 2008 – Feb 2009)
Atron Electronics
Specific responsibilities include design of experiments, electrical or electronics design, test definition and data collection. Projects may be related to industrial motor control and power distribution
CHARACTER REFERENCES
Gerald Estrada
Operations Manager
Convergys Corporation
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Dino Manolo de Mendoza
Team Leader
Convergys Corporation
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Mark Anthony Doquila
Communications Coach
Convergys Corporation
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I certify that all of the information on and attached to this resume is true, correct, and made in good faith.
Jeffi Y. Desierto
