Jeffi Desierto

I have a 7-year call center experience assisting U.S based customers and been trained by a large BPO company in the Philippines where I've been a Team Leader for almost 4 years.

I have extraordinary customer service skills that can provide outstanding customer satisfaction and superb administrative skills that were developed by attending pieces of training and seminars.

I excelled at handling difficult situations because of the multiple tasks that are given to me on a daily basis when I was a team leader. I am well trained on how to properly set schedules and can provide results ahead of the target date or time without compromising the quality.

I have excellent sales skills and can use probing, open and closed-ended questions effectively to close sales. I am well exposed to order entry and tracking shipment because of the retail experience I've had.I'm also deeply familiar with Microsoft and Google applications.

I am an online freelancer for almost a year now. My previous tasks were appointment setting, virtual assistant and I am knowledgeable with Zendesk since it was the main tool of the e-commerce company that I was with before.

I am a fast learner and very proactive in making myself available for any tasks at all times. I practiced multitasking consistently and can work with less supervision. I am confident that I would make a great asset to your team.